Supervisor, Food & Beverage

SeaWorld Parks & Entertainment LLC; Rockville (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid Time Off

Complimentary Park Tickets and Passes

Park Discounts on Food and Merchandise

Medical, Dental, and Vision Insurance

401K Retirement plan

Tuition Reimbursement

Employee Assistance Program

Life Insurance

Job summary

SeaWorld Parks & Entertainment in Rockville, MD seeks a Guest Services Supervisor to lead and inspire a team delivering exceptional guest experiences. You will model high service standards, supervise ambassadors, and manage schedules, reports, and costs to ensure park operations run smoothly.

The role requires an AA degree or equivalent, strong communication, and the ability to lift 55 pounds. Training and development of staff, along with guest satisfaction, are key priorities.

Qualifications

• Associate degree or equivalent from two-year college or technical school
• Strong written and verbal communication skills
• Strong basic math skills using whole numbers, fractions and decimals
• Ability to compute rate, ratio, percent and create/interpet graphs
• Working knowledge of Microsoft Office Suite
• ServSafe Manager Certification upon selection
• Alcohol training test upon selection
• Food Handlers test and card
• Ability to lift 55 pounds and stand for prolonged periods
• Ability to work in varied environments and interact with diverse guests

Responsibilities

• Create ambassador schedules and manage daily break rotations
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve guest and ambassador issues
• Supervise and train ambassadors and assistant supervisors
• Plan, assign and direct work
• Order and maintain products and supplies to meet cost goals
• Ensure food quality, guest service, and sanitation standards
• Record events in the communication log
• Coordinate with maintenance for equipment and facilities
• Control labor costs
• Interview, hire, train ambassadors; evaluate performance
• Assist other locations as needed

Skills

Strong communication

Math skills

Microsoft Office Suite

Multitasking

Verbal communication

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

You’ll help lead and inspire a team to deliver great guest experiences from the get-go. You’ll model and perform the highest standards of service as you foster a positive atmosphere for everyone you come into contact with. You will:

• Create ambassador schedules and create and maintain daily break rotations
• Prepare and track daily, weekly, and monthly reports
• Address complaints and resolve guest and ambassador issues
• Supervise and train ambassadors and assistant supervisors
• Plan, assign and direct work
• Order and maintain products and supplies to maintain cost of sales goals
• Ensure food quality, guest service, profit enhancement, ambassador satisfaction and facility sanitation commitments are maintained to standards
• Record the day’s events in communication log
• Contact maintenance as necessary to maintain proper operation of all equipment and facility
• Control labor cost
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training ambassadors; planning, assigning and directing work; appraising performance; rewarding and disciplining ambassadors; addressing complaints and resolving problems
• Ensure excellent guest service by responding to guest requirements, expectations and needs
• Other duties assigned
• Occasionally assist other location and areas throughout the park as needed

What it takes to succeed:

• Have an Associate’s degree (A.A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience
• Have strong written and verbal communication skills
• Have strong basic math skills using whole numbers, common fractions and decimals
• Ability to compute rate, ratio, percent, and be able to create and interpret graphs
• Have working knowledge of the Microsoft Office Suite
• Able to obtain ServSafe Manager Certification upon selection
• Able to pass Alcohol training test upon selection
• Able to pass Food Handlers test and maintain valid Food Handlers card
• Able to lift 55 pounds with or without accommodations and stand for prolonged periods of time
• Able to regularly use hands and fingers, reach with hands and arms, handle, feel, stoop, crawl or kneel
• Able to handle multiple tasks and work in a fast paced environment
• Able to work indoors and in outside weather conditions (i.e., sunny, wet and/or humid conditions)
• Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or language, and individuals with special needs

Compensation: 17.00 USD

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.