Guest Ambassador II

NovumHealth; Las Vegas (NV); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Savings Plan

Paid time off

Job summary

NovumHealth in Las Vegas, NV is seeking a Guest Ambassador II to warmly greet guests, assess needs, and guide them to suitable services at the Courtyard Homeless Resource Center. The role emphasizes a trauma-informed, guest-centered approach and requires strong communication skills.

The position involves data entry in AdvancedMD, coordinating with case managers, and supporting engagement initiatives to ensure continuity of care and service utilization.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service, social services, or related field is a plus.
• Strong interpersonal and communication skills with diverse populations.

Responsibilities

• Greet guests and provide a welcoming, professional experience.
• Assess guest needs and direct to appropriate services (case management, medical support, shelter).
• Maintain trauma-informed, guest-centered engagement and support.
• Complete intake forms and logs; document in AdvancedMD accurately.
• Monitor guest flow and collaborate with security/operations for safety.
• Communicate updates to management and assist outreach efforts.

Skills

Customer service

Interpersonal skills

Communication skills

Data entry

Deescalation

Professionalism

Compassionate approach

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Our Mission

To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Our Mission

To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we?

Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as Novum/Health with the expansion of our services in Arizona, California, and Utah.

Position: Guest Ambassador II
Shift: Morning 7:30 am - 4:00 pm
Schedule: Sunday - Thursday Off: Friday and Saturday
Tuesday -Saturday Off: Sunday and Monday
Open Positions: 2
Location: Las Vegas, NV – Onsite (This role is not eligible for Remote or Hybrid)
Starting Salary Range: $18 per hour, Plus pay differential if you work a weekend shift.

Position Summary

The Guest Ambassador II serves as a primary point of contact for guests entering the Courtyard Homeless Resource Center. This role is responsible for greeting guests, assessing their needs, and directing them to the appropriate services while ensuring a welcoming, safe, and organized environment. Guest Ambassador II also supports enhanced operational responsibilities beyond the Guest Ambassador I position, including active guest follow-up, outreach coordination, data management in AdvancedMD, and supporting program engagement initiatives to ensure continuity of care and service utilization.

Key Responsibilities:

Guest Engagement & Navigation:

• Greet all guests upon arrival and provide a warm, professional welcome.
• Assess guest needs and direct them to appropriate services, including case management, medical support, or shelter resources.
• Provide ongoing support, engagement, and assistance to guests while maintaining a traumainformed and guestcentered approach.

Documentation & Data Entry:

• Complete necessary intake forms and logs to track guest interactions.
• Maintain accurate records in the database to ensure proper service tracking.
• Ensure detailed and compliant documentation in AdvancedMD.

Facility Oversight & Support:

• Monitor guest flow and ensure the orderly movement of individuals throughout the facility.
• Collaborate with security and operations staff to address concerns or emergencies.
• Assist in enforcing Courtyard policies to maintain a safe and respectful environment.

Collaboration & Communication:

• Work closely with case managers, security, and other staff to facilitate smooth operations.
• Provide updates to management regarding guest needs, concerns, and trends observed.
• Support outreach efforts and engagement activities to enhance guest experience.

Other Duties as Assigned:

• Participate in training and team meetings.
• Assist in additional administrative and operational tasks as needed.

Qualifications:

• High school diploma or equivalent preferred.
• Experience working in customer service, social services, or a related field is a plus.
• Strong interpersonal and communication skills with the ability to engage with diverse populations
• Ability to maintain professionalism and deescalate conflicts when necessary.
• Basic computer skills for data entry and documentation.
• Ability to work in a fastpaced environment with a compassionate and solutionfocused approach.

Work Environment:

• This position requires standing for extended periods and working in an outdoor or semioutdoor environment.
• Must be able to interact with individuals experiencing homelessness, mental health challenges, and other vulnerabilities.

This role is vital in ensuring guests feel supported and receive the services they need efficiently and respectfully.

What do we offer?

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid)
• Optional supplemental Insurance Coverage
• Company paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Preferred Auto, Home and Renter’s insurance through Allstate
• Employee Discounts through Corestream
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location

Additional information:

• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a fulltime basis without the need for current or future visa sponsorship.
• We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status,

Ability to Commute:

Las Vegas, NV 89101 (Required)

Ability To Relocate

Las Vegas, NV 89101: Relocate before starting work (Required)

Work Location: In person