Guest Ambassador ( Swing Shift ) 1:30 pm -10:00pm

NovumHealth; Las Vegas (NV); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Vacation policy

Paid holidays

Paid sick time

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance Coverage

EAP

Job summary

NovumHealth in Las Vegas, NV is seeking a Guest Ambassador - Swing Shift. You will greet guests, assess needs, and guide them to appropriate services within the Courtyard Homeless Resource Center, ensuring a welcoming, safe environment.

This onsite role runs Monday to Friday with weekends shifts; starting pay is $17 per hour with weekend differential. Candidates should have a high school diploma, customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent preferred.
• Experience working in customer service, social services, or a related field is a plus.
• Strong interpersonal and communication skills with the ability to engage with diverse populations
• Ability to maintain professionalism and deescalate conflicts when necessary.
• Basic computer skills for data entry and documentation.
• Ability to work in a fastpaced environment with a compassionate and solutionfocused approach.

Responsibilities

• Greet guests and assess needs to direct to services.
• Direct guests to case management, medical, or shelter resources.
• Escort guests to designated service areas when necessary.
• Complete intake forms and logs; maintain accurate records.
• Collaborate with security and staff to ensure safety and order.
• Support outreach efforts and engagement activities.

Skills

Customer service

Interpersonal skills

Communication

De-escalation

Data entry

Professionalism

Education

High school diploma or equivalent

Job description

Our Mission

To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Description

Our Mission

To create an organization that sets the standard of excellence in the compassionate treatment of behavioral health and addiction disorders.

Who are we?

Since 2015, Nevada Behavioral Health Systems (NBH) has been providing mental health and substance abuse services to residents across Nevada. By collaborating with a diverse network of experienced behavioral healthcare providers, we have built a community-based care system that offers members personalized options tailored to their individual needs. In 2023, we rebranded as Novum/Health with the expansion of our services in Arizona, California, and Utah.

Position: Guest Ambassador - Swing Shift

Hours: 1:30 pm - 10:00 pm

Schedule: Monday - Friday Off: Saturday and Sunday

Wednesday - Sunday Off: Monday and Tuesday

Open Positions: 2

Location: Las Vegas, NV – Onsite (This role is not eligible for Remote or Hybrid)

Starting Salary Range: $17 per hour , Plus pay differential if you work a weekend shift.

Position Summary

The Guest Ambassador serves as the first point of contact for guests entering the Courtyard Homeless Resource Center. This role is responsible for greeting guests, assessing their needs, and directing them to the appropriate services. The Guest Ambassador ensures a welcoming, safe, and organized environment while maintaining accurate records and assisting with operational support as needed.

Key Responsibilities

• Guest Engagement & Navigation:
• Greet all guests upon arrival and provide a warm, professional welcome.
• Assess guest needs and direct them to appropriate services, including case management, medical support, or shelter resources.
• Escort guests to designated service areas when necessary.
• Documentation & Data Entry:
• Complete necessary intake forms and logs to track guest interactions.
• Maintain accurate records in the database to ensure proper service tracking.
• Assist in gathering and reporting data as needed.
• Facility Oversight & Support:
• Monitor guest flow and ensure the orderly movement of individuals throughout the facility.
• Collaborate with security and operations staff to address concerns or emergencies.
• Assist in enforcing Courtyard policies to maintain a safe and respectful environment.
• Collaboration & Communication:
• Work closely with case managers, security, and other staff to facilitate smooth operations.
• Provide updates to management regarding guest needs, concerns, and trends observed.
• Support outreach efforts and engagement activities to enhance guest experience.
• Other Duties as Assigned:
• Participate in training and team meetings.
• Assist in additional administrative and operational tasks as needed.
• Assist with Guest Facilities Tech Operations.

Key Responsibilities

Perform daily cleaning and sanitation of all common areas, restrooms, and guest spaces.

Ensure proper disposal of trash and waste, following sanitation and safety protocols.

Restock supplies such as soap, toilet paper, and other essential items in restrooms and guest areas.

Assist with maintaining outdoor areas, including sweeping, pressure washing, and trash removal.

Conduct routine inspections to identify and report any maintenance or repair needs.

Respond to spills, biohazards, and other unsanitary conditions promptly and appropriately.

Collaborate with security and case management teams to ensure a safe and clean environment.

Assist with the setup and breakdown of events, including moving furniture and equipment.

Follow all health and safety regulations to ensure compliance with organizational policies.

Provide courteous and respectful interactions with guests while maintaining professional boundaries.

Qualifications

• High school diploma or equivalent preferred.
• Experience working in customer service, social services, or a related field is a plus.
• Strong interpersonal and communication skills with the ability to engage with diverse populations
• Ability to maintain professionalism and deescalate conflicts when necessary.
• Basic computer skills for data entry and documentation.
• Ability to work in a fastpaced environment with a compassionate and solutionfocused approach.

Work Environment

• This position requires standing for extended periods and working in an outdoor or semioutdoor environment.
• Must be able to interact with individuals experiencing homelessness, mental health challenges, and other vulnerabilities.

This role is vital in ensuring guests feel supported and receive the services they need efficiently and respectfully.

What do we offer?

• Competitive Salary
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (Employeepaid)
• Optional supplemental Insurance Coverage
• Company paid access to Employee Assistance Programs (EAP)
• 401k Retirement Savings Plan
• Free Financial coaching and access to Credit Lines and Personal Loans through FinFit
• Preferred Auto, Home and Renter’s insurance through Allstate
• Employee Discounts through Corestream
• …and so much more!

Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location

Additional information

• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a fulltime basis without the need for current or future visa sponsorship.
• We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.