Case Manager II - Operation Home!

Catholic Charities of Southern Nevada; Las Vegas (NV); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive insurance coverage

Generous paid time off

Retirement plan

Job summary

Catholic Charities of Southern Nevada is seeking a Case Manager-II for the Operation HOME! program. You will provide trauma-informed, client-centered case management, housing and rental assistance, and coordination with community partners.

You will assess needs, develop ISP for each client, and connect them to resources. The role supports move-in and rapid rehousing, while maintaining confidential records and collaborating with providers.

Qualifications

• Associates degree in social service field preferred or equivalent experience.
• Minimum one year of full-time professional casework or homelessness experience preferred.
• Bilingual ability highly desirable.
• Must have valid Nevada driver’s license and auto insurance.

Responsibilities

• Perform comprehensive assessments to identify client needs and develop Individual Service Plans (ISP).
• Coordinate services with project partners and community agencies to ensure planned outcomes.
• Provide housing and rental assistance and support move-in or rapid rehousing options.
• Maintain confidential case notes and documentation across systems.
• Engage with clients in a flexible, client-centered housing approach to meet needs.
• Follow through with referrals to ensure successful service delivery.

Skills

Computer literacy

Written communication

Verbal communication

Organizational skills

Independent work

Confidentiality

Cultural sensitivity

Time management

Driver's license

Education

Associate degree in social service field

Tools

Microsoft Office

Job description

Why Work at Catholic Charities of Southern Nevada

When you join Catholic Charities of Southern Nevada, you’re becoming part of a mission that has uplifted our community since 1941. Every day, your work directly supports the most vulnerable individuals in Southern Nevada — offering dignity, hope, and critical services to people of all backgrounds, regardless of race, religion, or creed.

As one of the region’s leading nonprofit service providers, we operate 14 impactful programs that reach more than 4,000 people each day. Our team serves across four essential areas — Family Services, Food Services, Immigration and Refugee Services, and Homeless and Housing Services — including the largest Meals on Wheels and Emergency Shelter programs in Southern Nevada. When you work here, you’re not just doing a job; you’re helping transform lives.

What We Offer

We believe in taking care of the people who take care of our community. Catholic Charities provides a comprehensive benefits package, including:

• Competitive insurance coverage
• Generous paid time off
• A retirement plan to support your future

If you’re looking for meaningful work, mission-driven colleagues, and the chance to make a real difference every day, Catholic Charities of Southern Nevada is the place to build your career.

Position Summary

The Case Manager-II for the Operation HOME! program provides ongoing support and expertise through comprehensive assessment, planning, implementation, and overall evaluation of individual client needs. Services for Operation HOME! may include, and are not limited to: intensive client centered trauma informed case management, housing and rental assistance, assistance with diversion from homelessness and emergency shelters by obtaining documentation, case management services, support services, access to resources, and after-care. In addition, case managers will assist with move-in assistance, rapid rehousing, transitional housing paired with rapid rehousing, and/or supportive housing and interaction with the provider partner network and the homeless community queue.Additionally, responsible for the necessary coordination of services and follow up with project providers and other local agencies to assure needed services are planned, initiated and coordinated.

• Interact with provider project partners and the homeless community queue.
• Conduct/facilitate necessary assessments to identify the need and develop Individual Service Plans-ISP for each client.
• Maintain awareness of potential resources in the community that may be of benefit to the clients and make proper referrals.
• Participate in the implementation of a system-wide coordinated approach to execute clients’ launch to housing.
• Participate in a system which aligns the vision of the plan to Southern Nevada’s Homelessness Continuum of Care goals to end homelessness.
• Provide a flexible, low-barrier, safe, and client-centered housing approach to meet the needs of the individual/family in a manner most appropriate for their unique situation.
• Participate in decreasing the number of unhoused vulnerable persons and place them in a flexible housing situation to ensure their health and safety.
• Assist in improving the recidivism rate and frequent usage of high cost systems.
• Conduct outreach and create partnerships with property managers and others in the community to inform them of services provided to CCSN clients.
• Follow through with referrals made to various agencies to ensure the reasonable outcome of the referrals.
• Identify client’s eligibility to various housing, employment, substance use, nutritional assistance or other applicable programs available in the community and provide appropriate program guidelines to clients.
• Complete a range of required program related documentation utilizing a range of computer programs and data collection systems.
• Meet with clients regularly to ensure goals are being met. Document case notes accordingly.
• Protect all confidential information, company property and electronic data. Comply with safety rules.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Must be computer literate and possess effective written and verbal communication skills.
• Must have mathematical abilities to include ability to determine percentages and basic monetary/budget calculations.
• Excellent organizational skills.
• Ability to work independently or with a group.
• Must have a strong sense of focus and must be task-oriented and non-judgmental with a clear sense of personal boundaries.
• Must have a respect for confidentiality involving both clients and employees.
• Ability to work in a variety of settings with culturally diverse groups. Ability to be culturally sensitive and appropriate.
• Must be able to manage personal appointments and schedule, prioritize work and meet necessary deadlines.
• Proficiency in computers and software including Microsoft Office.

Qualifications:

• Associates degree in social service field from an accredited college or university preferred, or equivalent combination of education and experience.
• A minimum one year of full time professional level casework experience or experience working with the homeless population in a social service agency preferred.
• Prior experience with homeless population required. Experience with homeless families or children preferred.
• Knowledge and adherence to Social Work or Counselor Code of Ethics.
• Must be at least 25 years old with a valid Driver’s License and current minimum Nevada state required auto insurance.
• Bilingual language ability is highly desirable.
• Flexible schedule to work after hours and weekends.

Physical Requirements:

• Primarily works in office environment, but will also work throughout the agency and off site.
• Ability to transport self to meetings and other work locations.
• Ability to regularly communicate with clients, co-workers and supervisors. Ability to regularly communicate over the telephone.
• Ability to operate and use office equipment, especially computer, keyboard and mouse.
• Ability to continuously sit and/or stand. Ability to walk continuously if needed and climb stairs as needed.
• May occasionally lift up to 25 pounds.

This position pays $20.00 per hour.

Catholic Charities of Southern Nevada offers an excellent benefits package, including insurance benefits, paid time off, and retirement plan.

CCSN is a drug free and equal opportunity employer. All employees must successfully complete a drug test and background check prior to employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.