Guest Ambassador - Morning Shift ( 5:30 am - 2:00 pm)

NovumHealth; Las Vegas (NV); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Generous vacation policy

Medical, dental, and vision insurance

401(k) retirement savings plan

Employee Assistance Programs

Job summary

NovumHealth is hiring a Guest Ambassador to serve as the first point of contact for guests at the Courtyard Homeless Resource Center in Las Vegas. This role requires greeting guests, assessing their needs, and ensuring a welcoming environment while providing accurate documentation and support.

Essential qualifications include a high school diploma, strong interpersonal skills, and the ability to engage with diverse populations. The position offers a starting salary of $17 per hour and operates onsite only.

Qualifications

• Experience working in customer service or social services is a plus.
• Ability to engage with diverse populations and deescalate conflicts when necessary.

Responsibilities

• Greet guests and assess their needs to direct them to services.
• Complete intake forms and maintain accurate records.
• Monitor guest flow and collaborate with security staff.

Skills

Strong interpersonal and communication skills

Basic computer skills

Ability to work in a fast‑paced environment

Education

High school diploma or equivalent

Job description

Position Summary

The Guest Ambassador serves as the first point of contact for guests entering the Courtyard Homeless Resource Center. This role is responsible for greeting guests, assessing their needs, and directing them to the appropriate services. The Guest Ambassador ensures a welcoming, safe, and organized environment while maintaining accurate records and assisting with operational support as needed.

Schedule: Morning Shift – 5:30 am – 2:00 pm; Graveyard Shift – 9:30 pm – 6:00 am.

Open Positions: 3 • Location: Las Vegas, NV (Onsite only) • Starting Salary Range: $17 per hour.

Key Responsibilities

• Guest Engagement & Navigation
  • Greet all guests upon arrival and provide a warm, professional welcome.
  • Assess guest needs and direct them to appropriate services, including case management, medical support, or shelter resources.
  • Escort guests to designated service areas when necessary.
• Documentation & Data Entry
  • Complete necessary intake forms and logs to track guest interactions.
  • Maintain accurate records in the database to ensure proper service tracking.
  • Assist in gathering and reporting data as needed.
• Facility Oversight & Support
  • Monitor guest flow and ensure the orderly movement of individuals throughout the facility.
  • Collaborate with security and operations staff to address concerns or emergencies.
  • Assist in enforcing Courtyard policies to maintain a safe and respectful environment.
• Collaboration & Communication
  • Work closely with case managers, security, and other staff to facilitate smooth operations.
  • Provide updates to management regarding guest needs, concerns, and trends observed.
  • Support outreach efforts and engagement activities to enhance guest experience.
• Other Duties
  • Participate in training and team meetings.
  • Assist in additional administrative and operational tasks as needed.

Qualifications

• High school diploma or equivalent preferred.
• Experience working in customer service, social services, or a related field is a plus.
• Strong interpersonal and communication skills with the ability to engage with diverse populations.
• Ability to maintain professionalism and deescalate conflicts when necessary.
• Basic computer skills for data entry and documentation.
• Ability to work in a fast‑paced environment with a compassionate and solution‑focused approach.

Work Environment

• This position requires standing for extended periods and working in an outdoor or semi‑outdoor environment.
• Must be able to interact with individuals experiencing homelessness, mental health challenges, and other vulnerabilities.

What We Offer

• Competitive salary.
• Generous vacation policy, paid holidays, and paid sick time.
• Medical, dental, and vision insurance (employee‑paid).
• Optional supplemental insurance coverage.
• Company‑paid access to Employee Assistance Programs (EAP).
• 401(k) retirement savings plan.
• Free financial coaching and access to credit lines and personal loans through FinFit.
• Preferred Auto, Home, and renter’s insurance through Allstate.
• Employee discounts through Corestream.

Additional information:

• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location on a full‑time basis without the need for current or future visa sponsorship.
• We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.