Spa Reception Agent

Hyatt Hotels Corporation; Park City (UT); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Free room nights

Medical, dental, and vision insurance

401K with company match

Free employee meal during shift

Generous paid time off

Employee stock purchase plan

Excellent training and development

Job summary

Hyatt Regency Hill Country Resort and Spa in San Antonio, TX, is seeking a Spa Receptionist to be the calm ambassador at the front desk. You will manage reservations, check guests in/out, process payments, and provide knowledgeable recommendations on spa services and products.

Join a team dedicated to wellness and exceptional guest care, maintaining a tranquil lobby and seamless spa experience from arrival to departure.

Qualifications

• Previous experience as a receptionist, front desk, or customer service role (spa or hospitality experience preferred).
• Sales experience and ability to confidently recommend products and services.
• Ability to maintain professionalism while handling sensitive guest situations.
• Strong problem-solving and conflict-resolution skills.
• Self-motivated with the ability to work independently and as part of a team.

Responsibilities

• Complete daily opening, shift-change, and closing checklists accurately.
• Opening and Closing the spa reception & spa amenities.
• Greet all guests with a friendly, calm, and professional demeanor.
• Manage appointment bookings, confirmations, and cancellations efficiently via phone, in person, & email.
• Monitor daily appointment schedules and assist with maximizing provider utilization and treatment room occupancy.
• Post updated appointments to our provider channel to ensure proper communication within the spa reception & spa providers team.
• Communicate special guest requests, preferences, allergies, and concerns to spa providers and leadership.
• Check guests in and out of Agaci Spa.
• Give guests tours of Agaci Spa locker rooms/facilities.
• Handle guest amenity preparation and special occasion arrangements when applicable.
• Resolve guest concerns and service recovery situations professionally and promptly.
• Process payments, and handle billing inquiries, and generate invoices for guests’ spa services and retail purchases.
• Upsell spa services, enhancements, packages, and retail products to meet spa revenue goals.
• Provide knowledgeable recommendations on spa treatments and retail products.
• Maintain knowledge of current spa promotions, services, pricing, policies, and facility updates.
• Maintain a clean, organized, and tranquil front desk and lobby area.
• Support the spa team in ensuring a seamless and relaxing guest experience.
• Assist spa attendants with tidiness of locker rooms and waiting areas, help with attendant laundry/supplies, as needed.
• Assist with inventory counts, retail stock replenishment, and reporting low inventory levels to management.
• Keep Retail shelves stocked & clean at all times.
• Sweep and Mop the lobby/reception area as needed.
• Assist spa providers with room flips as needed when providers don’t have enough time to flip on their own or last‑minute schedule changes.
• Work close with spa attendants and spa providers to ensure a relaxing guest experience.
• Ensure compliance with all spa, hotel, health, safety, and sanitation standards.
• Participate in team meetings, trainings, and ongoing professional development opportunities.
• Promote wellness and self-care through thoughtful communication and service.

Skills

Receptionist experience

Customer service

Sales experience

English communication

Tools

Booking systems

POS systems

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

TheGrand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 359 guest rooms, 55 residences and 22 suites with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Position Summary

The Spa Receptionist serves as the ambassador of the spa experience, fostering an atmosphere of calm, relaxation, and exceptional guest care. As the first and final point of contact for guests, this role is responsible for managing reservations, scheduling treatments, checking guests in and out, processing payments, and providing knowledgeable recommendations on spa services and retail products. The Spa Receptionist delivers outstanding guest service, promotes wellness, supports spa revenue opportunities, and ensures each guest enjoys a seamless and memorable spa experience from arrival through departure. This position reports to the Spa Manager.

Key Responsibilities

• Complete daily opening, shift-change, and closing checklists accurately.
• Opening and Closing the spa reception & spa amenities.
• Greet all guests with a friendly, calm, and professional demeanor.
• Manage appointment bookings, confirmations, and cancellations efficiently via phone, in person, & email.
• Monitor daily appointment schedules and assist with maximizing provider utilization and treatment room occupancy.
• Post updated appointments to our provider channel to ensure proper communication within the spa reception & spa providers team.
• Communicate special guest requests, preferences, allergies, and concerns to spa providers and leadership.
• Check guests in and out of Agaci Spa.
• Give guests tours of Agaci Spa locker rooms/facilities.
• Handle guest amenity preparation and special occasion arrangements when applicable.
• Resolve guest concerns and service recovery situations professionally and promptly.
• Process payments, and handle billing inquiries, and generate invoices for guests’ spa services and retail purchases.
• Upsell spa services, enhancements, packages, and retail products to meet spa revenue goals.
• Provide knowledgeable recommendations on spa treatments and retail products.
• Maintain knowledge of current spa promotions, services, pricing, policies, and facility updates.
• Maintain a clean, organized, and tranquil front desk and lobby area. (no personal items in view of guests)
• Support the spa team in ensuring a seamless and relaxing guest experience.
• Assist spa attendants with tidiness of locker rooms and waiting areas, help with attendant laundry/supplies, as needed.
• Assist with inventory counts, retail stock replenishment, and reporting low inventory levels to management.
• Keep Retail shelves stocked & clean at all times.
• Sweep and Mop the lobby/reception area as needed.
• Assist spa providers with room flips as needed when providers don’t have enough time to flip on their own or last‑minute schedule changes.
• Work close with spa attendants and spa providers to ensure a relaxing guest experience.
• Ensure compliance with all spa, hotel, health, safety, and sanitation standards.
• Participate in team meetings, trainings, and ongoing professional development opportunities.
• Promote wellness and self-care through thoughtful communication and service.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to lift, carry, push, and pull up to 20 pounds occasionally.
• Ability to bend, stoop, reach, kneel, and perform repetitive motions as needed.
• Ability to operate standard office equipment, computers, telephones, POS systems, and reservation software.

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Employee stock purchase plan*
• Excellent training, professional development and more

*Applicable for FT Year Around Positions

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Qualifications

• Previous experience as a receptionist, front desk, or customer service role (spa or hospitality experience preferred).
• Sales experience and ability to confidently recommend products and services.
• Ability to maintain professionalism while handling sensitive guest situations.
• Strong problem-solving and conflict-resolution skills.
• Exceptional attention to detail and follow-through.
• Self-motivated with the ability to work independently and as part of a team.
• Professional appearance and adherence to grooming standards.
• Ability to read, write, and communicate effectively in English; additional languages are a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Comfortable using booking and POS systems is a plus.
• Friendly calm, and composed presence with a passion for wellness and guest care.
• Ability to multitask in a fast-paced, service-focused environment.
• Willingness to learn & grow in a spa environment.
• Coachable, trainable, open to feedback.
• Open to change as needed to consistently ensure a great guest & employee experience.
• Must have or willing to attain an Alcohol server certification and/or food service permit as required by local or state government agency. Food service and/or other certification as required.
• Performs other job duties as required.
• Available to work open and or closing shifts.
• Willing to drive in all seasonal conditions.

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

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