Front Office Host / Agent (Full Time)

Hyatt Hotels Corporation; Denver (CO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

College Saving Plan

Employee Stock Purchase Plan

Paid vacation and holidays

Discounted rooms at Hyatt locations

Free colleague meals

Transit passes

Wellbeing and educational assistance

Job summary

Hyatt Hotels Corporation seeks a Front Office team member for Thompson Denver. You will handle guest registration, communicate hotel services, and contribute to a high-touch guest experience with intuitive service and authentic hospitality.

The ideal candidate embraces luxury service, can work a flexible schedule including weekends and holidays, and can stand for long periods while delivering memorable experiences. Hyatt rewards include room discounts and broad employee benefits.

Qualifications

• True desire to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Front Office colleagues are responsible for guest registration and communicating hotel services.
• Respond to guest inquiries and promote hotel offerings.
• Process forms of payment and support guest needs as they arise.

Skills

Guest needs satisfaction

Verbal and written communication

Stand for long periods

Flexible schedule incl. mornings/even­

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your tripor even your life.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

At Thompson, we believe our guests select our hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

The budgeted rate for this role is $19.75

This position is a full-time opening and requires shifts including weekends and holidays.

Benefits:We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. We don’t want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance. Don’t forget, full-time and part-time colleagues are able to use accrued vacation time after 90 days of employment!

This application window is anticipated to be open at a maximum of 30 days from September 11, 2026. Applications will be reviewed in the order in which they are received.

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays

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