Front Office | Host ($30.45/hour)

Hyatt Hotels Corporation; Seattle (WA); On-site; USD 42,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Basic Life Insurance

Short Term Disability Insurance

Paid Holidays

Paid time off & sick leave

Job summary

Hyatt Regency Seattle is seeking a Front Office Host to welcome guests, handle check-in/check-out, and communicate hotel services with a warm, professional demeanor.

The position is hourly, offering a competitive range and a benefits package. You will join a team focused on guest satisfaction and flawless service at a premier Seattle property.

Qualifications

• Strong customer service orientation and guest interaction skills.
• Clear verbal and written communication abilities.
• Keen attention to detail in guest registration and billing processes.
• Physical stamina to stand for long periods during shifts.
• Open availability including mornings, afternoons, evenings, weekends and holidays.

Responsibilities

• Register guests and communicate hotel services and promotions at the Front Desk.
• Assist guests with inquiries and resolve issues to create a positive experience.
• Participate in upsell programs and help guests with upgrades when appropriate.

Skills

Customer service

Communication

Attention to detail

Stand for long periods

Availability weekends/holidays

Job description

Close Inclusive Collection Job Postings Notification

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Join us for an incredible opportunity to be a part of ourFront Office Teamas a Front Office Host at the Hyatt Regency Seattle!

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Host and have a wonderful opportunity to make a lasting impression for our guests!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The hourly rate range for this position ranges from $30.45/hour to $31.06/hour. The starting rate for this position is $30.45/hour. This position also has an established rate for colleagues who have remained in this position with Hyatt for four years or more, which is $31.06/hour.

As an hourly colleague of the Front Desk, this position is eligible to participate in applicable upsell incentive programs. The colleague must be the responsible party for assisting the guest with the upgrade at the Front Desk.

As a colleague, we have you covered with awesome benefits and perks!

• Medical insurance for you and your dependents for less than $125 per month, after 30 days of employment
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• (6) Paid Holidays per year

• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement

When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.

Qualifications

• A true desire to satisfy the needs of others
• Open availability – ability to work mornings, afternoons, evenings, weekends, and holidays
• Refined verbal and written communication skills
• Strong and thorough attention to detail
• Ability to stand long periods of time
• Previous customer service experience preferred

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