GTM Scientist Solutions Lead — Remote/Hybrid

Edison Scientific; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Fully covered healthcare

Parental benefits

Commuter benefits

Job summary

Edison Scientific is seeking a Member of GTM Staff, Scientific Solutions, to own onboarding, adoption, and ongoing partnership with pharmaceutical and biotech customers. You will lead success plans, track progress, and close questions or requests, collaborating with research scientists and R&D leaders to ensure value realization.

The role blends scientific fluency with customer leadership, working with a broader account team to create a connected customer experience and durable relationships.

Qualifications

• 7+ years in scientific solutions, customer success, or a similar customer-facing life sciences role.
• Credibility to engage with scientists in drug discovery and biopharma R&D.
• Experience guiding complex enterprise customers from onboarding to sustained adoption.
• Strong program leadership and clear communication across stakeholders.

Responsibilities

• Lead onboarding for strategic pharma/biotech customers and set productive engagement.
• Develop success plans with milestones, risks, and evidence of value.
• Drive adoption via training, workshops, and direct engagement with scientists.
• Maintain evidence-based account health and coordinate actions to progress.
• Run cadences and executive reviews aligning stakeholders on progress and value.
• Inform Edison on customer needs to support renewal and expansion.

Skills

Customer success

Life sciences

Enterprise onboarding

Program leadership

Stakeholder management

Scientific communication

Early-stage environment

Education

PhD or bench science background

Job description

Edison Scientific is seeking a Member of GTM Staff, Scientific Solutions, to own onboarding, adoption, and ongoing partnership with pharmaceutical and biotech customers. You will lead success plans, track progress, and close questions or requests, collaborating with research scientists and R&D leaders to ensure value realization.

The role blends scientific fluency with customer leadership, working with a broader account team to create a connected customer experience and durable relationships.