AI-Driven HRBP Director for GTM Sales

ServiceNow; Texas; Hybrid; USD 180,000 - 240,000; Full time

Job summary

ServiceNow seeks a strategic HR Business Partner Director to translate business goals into people strategy across talent, leadership development, organization design, and culture. You will own the people strategy, functional people plan, and bring data and foresight to decisions that affect growth, productivity, and margin.

You will be the voice of the business within HR, aligning HRBP, COE, and shared services to deliver fit-for-purpose solutions for a matrixed, AI-native sales organization.

Qualifications

• 10+ years of experience in senior HR business partnering or equivalent, including direct executive client support, management coaching, and team development.
• Experience in a technology or SaaS business, ideally supporting a sales or go-to-market organization.
• Hands-on experience applying AI in HR or business work, such as using AI tools, automating workflows, or interpreting AI-driven insights to improve decisions.
• Proven ability to lead through change in a high-growth, ambiguous, fast-paced environment.
• Range to operate strategically, operationally, and tactically, moving from long-term direction to day-to-day execution.

Responsibilities

• Shape and lead the functional people strategy, linking talent, leadership, and culture priorities to the business plan.
• Advise executive leaders on how people decisions affect risk to revenue, productivity, and margin, and influence the business choices that follow.
• Lead strategic workforce planning, including headcount, spans and layers, and role design, so the organization grows efficiently within planned investment.
• Run calibration, succession planning, and talent reviews for senior leaders, and build bench strength for critical roles.
• Coach senior leaders on people leadership and team development, including how they adopt AI-enabled tools and ways of working.
• Anticipate people risks, such as attrition in critical roles, change fatigue, and capability gaps, and build mitigation and contingency plans before they affect performance.
• Use people data and trends to measure impact, guide decisions, and continuously improve programs.
• Serve as the single point of contact for senior business leaders, coordinating HRBP, COE, and shared services to resolve their needs.
• Navigate regional and matrixed complexity, ensuring people strategies are culturally sensitive and fit local market realities.

Skills

Executive coaching

Strategic HR

AI in HR

Change leadership

Stakeholder management

Job description

ServiceNow seeks a strategic HR Business Partner Director to translate business goals into people strategy across talent, leadership development, organization design, and culture. You will own the people strategy, functional people plan, and bring data and foresight to decisions that affect growth, productivity, and margin.

You will be the voice of the business within HR, aligning HRBP, COE, and shared services to deliver fit-for-purpose solutions for a matrixed, AI-native sales organization.