GTM Lead, Scientific Solutions for Pharma & Biotech

Edison Scientific; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and equity

Full healthcare coverage

Parental leave and fertility benefits

Mental health support

Commuter benefits

Job summary

Edison Scientific is hiring a Scientific Solutions GTM Staff member to own onboarding, adoption, and ongoing partnerships with pharmaceutical and biotech customers. You will collaborate with research scientists and R&D leaders to map success plans and drive value from the platform.

You will lead customer cadences, track progress, and coordinate across teams to ensure renewal, expansion, and durable relationships. This fast-moving role requires scientific fluency and program leadership.

Qualifications

• 7+ years in scientific solutions, customer success, technical account management, field applications, or another customer-facing role within life sciences technology.
• Strong understanding of drug discovery, biopharma R&D, or scientific research workflows, with the credibility to engage directly with scientists.
• Experience guiding complex enterprise customers from onboarding through sustained adoption and measurable value.
• Strong program leadership, with the ability to create clarity and maintain momentum across multiple teams, stakeholders, and workstreams.
• Clear communication across scientific users, technical teams, and senior executives.
• Comfort working in an early-stage environment where the product, customer model, and playbooks are still evolving.

Responsibilities

• Lead onboarding for a portfolio of strategic pharma and biotech customers, getting teams set up, engaged, and productive.
• Develop success plans with clear customer outcomes, milestones, stakeholders, risks, and evidence of value.
• Drive adoption through training, workshops, office hours, champion development, and direct engagement with scientific users.
• Maintain an evidence-based view of account health, identifying risks early and coordinating the actions needed to keep customers progressing.
• Run customer cadences and executive reviews that align stakeholders on progress, value, priorities, and next steps.
• Bring customer needs and insights back to Edison, support renewal and expansion, and turn successful approaches into repeatable playbooks.

Skills

Customer success

Life sciences

Program leadership

Scientific communication

Enterprise account management

Job description

Edison Scientific is hiring a Scientific Solutions GTM Staff member to own onboarding, adoption, and ongoing partnerships with pharmaceutical and biotech customers. You will collaborate with research scientists and R&D leaders to map success plans and drive value from the platform.

You will lead customer cadences, track progress, and coordinate across teams to ensure renewal, expansion, and durable relationships. This fast-moving role requires scientific fluency and program leadership.