Member of GTM Staff, Scientific Solutions

Edison Scientific; Boston (MA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary and equity

Full healthcare coverage

Parental leave and fertility benefits

Mental health support

Commuter benefits

Job summary

Edison Scientific is hiring a Scientific Solutions GTM Staff member to own onboarding, adoption, and ongoing partnerships with pharmaceutical and biotech customers. You will collaborate with research scientists and R&D leaders to map success plans and drive value from the platform.

You will lead customer cadences, track progress, and coordinate across teams to ensure renewal, expansion, and durable relationships. This fast-moving role requires scientific fluency and program leadership.

Qualifications

• 7+ years in scientific solutions, customer success, technical account management, field applications, or another customer-facing role within life sciences technology.
• Strong understanding of drug discovery, biopharma R&D, or scientific research workflows, with the credibility to engage directly with scientists.
• Experience guiding complex enterprise customers from onboarding through sustained adoption and measurable value.
• Strong program leadership, with the ability to create clarity and maintain momentum across multiple teams, stakeholders, and workstreams.
• Clear communication across scientific users, technical teams, and senior executives.
• Comfort working in an early-stage environment where the product, customer model, and playbooks are still evolving.

Responsibilities

• Lead onboarding for a portfolio of strategic pharma and biotech customers, getting teams set up, engaged, and productive.
• Develop success plans with clear customer outcomes, milestones, stakeholders, risks, and evidence of value.
• Drive adoption through training, workshops, office hours, champion development, and direct engagement with scientific users.
• Maintain an evidence-based view of account health, identifying risks early and coordinating the actions needed to keep customers progressing.
• Run customer cadences and executive reviews that align stakeholders on progress, value, priorities, and next steps.
• Bring customer needs and insights back to Edison, support renewal and expansion, and turn successful approaches into repeatable playbooks.

Skills

Customer success

Life sciences

Program leadership

Scientific communication

Enterprise account management

Job description

About Us

Edison Scientific builds and deploys AI scientist agents to accelerate science and the development of new medicines. We are an ambitious team run by scientists and engineers from leading institutions across biology, physics, chemistry, and AI.

About The Role

As a Member of GTM Staff, Scientific Solutions, you own how Edison’s pharmaceutical and biotechnology customers get up and running, adopt the platform, and realize value. You lead onboarding, drive adoption, and maintain account health from kickoff through deployment and the ongoing partnership.

You work directly with research scientists and R&D leaders to understand their goals and help teams integrate Edison into their scientific work. You build the success plan, run the customer cadence, track progress and risks, and ensure that questions, requests, and decisions reach closure.

This role combines scientific fluency, customer leadership, and rigorous program execution. You will work closely with the broader account team to create a connected customer experience and build durable, growing relationships.

The role has roughly 40% travel. You will join a small team moving fast and building the commercial function from the ground up.

Key Responsibilities

• Lead onboarding for a portfolio of strategic pharma and biotech customers, getting teams set up, engaged, and productive.
• Develop success plans with clear customer outcomes, milestones, stakeholders, risks, and evidence of value.
• Drive adoption through training, workshops, office hours, champion development, and direct engagement with scientific users.
• Maintain an evidence-based view of account health, identifying risks early and coordinating the actions needed to keep customers progressing.
• Run customer cadences and executive reviews that align stakeholders on progress, value, priorities, and next steps.
• Bring customer needs and insights back to Edison, support renewal and expansion, and turn successful approaches into repeatable playbooks.

Required Qualifications

• 7+ years in scientific solutions, customer success, technical account management, field applications, consulting, or another customer-facing role within life sciences technology.
• Strong understanding of drug discovery, biopharma R&D, or scientific research workflows, with the credibility to engage directly with scientists.
• Experience guiding complex enterprise customers from onboarding through sustained adoption and measurable value.
• Strong program leadership, with the ability to create clarity and maintain momentum across multiple teams, stakeholders, and workstreams.
• Clear communication across scientific users, technical teams, and senior executives.
• Comfort working in an early-stage environment where the product, customer model, and playbooks are still evolving.

Preferred Qualifications

• PhD or bench science background (drug discovery, biology, chemistry, or related).
• Experience supporting AI or computational tools in a pharma R&D or research context.
• Experience building Scientific Solutions infrastructure from scratch: playbooks, health scoring, onboarding Programs.

Salary

$180,000 - 240,000

(Based on Tier 1 Cities - New York & San Francisco)

• Offers equity

Why join us?

We're a Fast-moving, Mission-driven Culture Where Smart People Do Their Best Work And Actually Enjoy Doing It. We Also Offer Full-time Employees The Following

• Competitive salary and equity
• Full healthcare coverage; we pay 100% of premiums for you and your dependents
• Support for growing families, including a yearly new parent stipend and fertility coverage through Carrot
• Mental health support through Rula, our in-network therapist and psychiatrist network with fast availability
• 12 weeks of paid parental leave for maternity, paternity, and adoption
• Pet care support with a yearly employer-funded stipend for your animal companions
• Commuter benefits so you can pay for transit and parking with pre-tax dollars
• 401(k) company matching
• $300 health and wellness benefit quarterly
• Lunch is on us every day you're in the office, and dinner is on us when you're working late
• Regular team off-sites and company events

Edison Scientific is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Compensation Range: $180K - $240K