GTM Engineer: AI-Native Onboarding & Support Builder

LangChain; San Francisco (CA); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Flexible vacation

401(k) plan

Life insurance

Job summary

A leading AI technology company is seeking a GTM Engineer to drive case deflection and enhance the onboarding experience for users. This role involves designing production-grade agents, analyzing customer friction points, and developing AI-native onboarding solutions. The ideal candidate should have over 3 years of software engineering experience, a solid understanding of the LLM stack, and strong coding skills in Python or TypeScript. Competitive compensation includes a salary of $160K - $180K, equity, and comprehensive benefits.

Qualifications

• 3+ years of software engineering experience.
• 1+ years of experience shipping LLM systems in production.
• Ability to build end-to-end applications.

Responsibilities

• Design and deploy production-grade agents for customer support.
• Create self-service AI systems to reduce support volume.
• Identify and propose architectural improvements.
• Develop AI-native onboarding experiences.

Skills

Understanding of LLM stack

Strong software engineering skills

Experience with Python

Experience with TypeScript

Customer-centric approach

Tools

LangChain

LangGraph

LangSmith

Job description

A leading AI technology company is seeking a GTM Engineer to drive case deflection and enhance the onboarding experience for users. This role involves designing production-grade agents, analyzing customer friction points, and developing AI-native onboarding solutions. The ideal candidate should have over 3 years of software engineering experience, a solid understanding of the LLM stack, and strong coding skills in Python or TypeScript. Competitive compensation includes a salary of $160K - $180K, equity, and comprehensive benefits.