GTM Enablement Manager: Build Training that Accelerates Revenue

UserTesting; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

UserTesting is seeking a Manager, GTM Enablement to build and run enablement programs that keep our revenue teams equipped to do their jobs well. You’ll create trainings, playbooks, and tools for customer-facing roles, manage a small team, and balance hands-on content with coaching and delivery.

You will collaborate with Sales, AM, CS, Marketing, Product, RevOps, and People teams to identify gaps, write content, and drive adoption across the organization.

Qualifications

• 5+ years of hands‑on experience in Revenue Enablement, Sales Enablement, Customer Success Enablement, Learning & Development, or a related field, including building training content and running programs directly (people‑management experience is a plus, not required to have led large teams).
• Experience creating training materials, playbooks, and job aids from scratch — you're comfortable writing content, not just directing others to write it.
• Comfortable presenting/training in front of groups (live and virtual) on a regular basis.
• Working knowledge of revenue tech platforms such as Salesforce, Highspot, Seismic, Gong, or an LMS — able to administer and maintain these tools, not just report on them.
• Strong organizational skills — able to juggle multiple content projects, training calendars, and requests at once without things falling through the cracks.
• Comfortable pulling and interpreting basic usage/completion data to gauge whether a program is working.
• Bachelor's degree or equivalent combination of education and professional experience

Responsibilities

• Build, run, and maintain onboarding programs for new hires across Sales, Account Management, and Customer Success — including scheduling, content delivery, and tracking completion/certification.
• Create and update playbooks, battlecards, call guides, FAQs, and other reference materials, keeping them current as products, pricing, and processes change.
• Run regular training sessions (live and recorded) on new products, features, process changes, and skill-building topics; manage the content calendar for ongoing learning.
• Maintain and administer enablement tools (LMS, Highspot/Seismic, Gong, etc.) — uploading content, organizing libraries, managing user access, and fixing broken links or outdated materials.
• Support product launches and process rollouts by producing launch-specific training materials, FAQs, and job aids, and by running enablement sessions tied to the rollout timeline.
• Coach individual reps and small groups directly — sitting in on calls, reviewing recordings, and giving targeted feedback alongside frontline managers.
• Track basic usage and completion metrics (training completion rates, content views, certification pass rates) and report on them regularly; adjust content based on what isn’t landing.
• Manage day-to-day workload and priorities for a small team of enablement professionals — assigning projects, reviewing their content/output, and providing regular coaching.
• Respond to ad hoc requests from Sales/CS/AM managers for specific training, content, or coaching support.
• Gather feedback from reps and managers on what's working/not working, and use it to iterate on existing programs.

Skills

Revenue Enablement

Sales Enablement

Customer Success Enablement

Learning & Development

People management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Highspot

Seismic

Gong

LMS

Job description

UserTesting is seeking a Manager, GTM Enablement to build and run enablement programs that keep our revenue teams equipped to do their jobs well. You’ll create trainings, playbooks, and tools for customer-facing roles, manage a small team, and balance hands-on content with coaching and delivery.

You will collaborate with Sales, AM, CS, Marketing, Product, RevOps, and People teams to identify gaps, write content, and drive adoption across the organization.