GSOC Operations Leader, 24/7 Oversight & Training

Security Industry Specialists, Inc.; Sunnyvale (CA); On-site; USD 108,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Job summary

Security Industry Specialists, Inc. in Sunnyvale, CA is seeking a Global Security Operations Center (GSOC) Manager to guide 24/7 operations for monitoring employees, facilities, and properties worldwide.

You will oversee training, SOPs, incident response, and vendor relations. The role requires a Bachelor’s or equivalent, 5+ years in security operations with leadership experience, and strong communication skills for executive briefings under pressure.

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 5+ years in security operations, emergency management, law enforcement or military operations, including 3+ years leading teams in a 24/7 operations center.
• Proven experience managing live incidents and crises with multiple stakeholders.
• Hands-on knowledge of SOC platforms, video management, access control, and mass notification systems.
• Strong written and verbal communication, including executive briefings under time pressure.

Responsibilities

• Direct round-the-clock GSOC operations, including shift scheduling, staffing levels and coverage for holidays and surges.
• Oversee monitoring of alarms, access control, video surveillance, travel tracking, mass notification and open-source feeds.
• Ensure every alert is triaged, escalated and documented within defined service levels.
• Hire, train, coach and evaluate GSOC supervisors, operators and analysts.
• Build a training and certification program and run regular drills and tabletop exercises.
• Foster a calm, disciplined culture that holds up under pressure and supports staff wellbeing on demanding shifts.
• Write and maintain SOPs, post orders, escalation matrices and response playbooks.
• Own GSOC technology: VMS, access control, mass notification and risk intelligence tools; lead upgrades and vendor relationships.
• Define and report KPIs such as alarm response time, escalation accuracy and incident closure time.
• Manage the GSOC budget and ensure compliance with privacy, data retention and regulatory requirements.
• Performs other related duties as assigned, consistent with the scope and level of this position.

Skills

Security operations

Crisis management

Team leadership

Communication

Executive briefings

Education

Bachelor’s degree in security management, criminal justice, emergency management, international relations, or related field

Tools

SOC platforms

Video management

Access control

Mass notification systems

Job description

Security Industry Specialists, Inc. in Sunnyvale, CA is seeking a Global Security Operations Center (GSOC) Manager to guide 24/7 operations for monitoring employees, facilities, and properties worldwide.

You will oversee training, SOPs, incident response, and vendor relations. The role requires a Bachelor’s or equivalent, 5+ years in security operations with leadership experience, and strong communication skills for executive briefings under pressure.