GSOC Supervisor (88362)

Inter-Con Security Systems, Inc.; Warren (MI); On-site; USD 72,000 - 78,000; Full time

Benefits offered by this job

Competitive Pay

Full-Time Employment

Recognition and Reward Programs

Training and Career Development

Medical, Dental, Holidays, Vacation, S

401(k) Retirement Plan

Uniform and equipment provided

Job summary

Inter-Con Security Systems, Inc. is seeking a GSOC Supervisor to lead analysts and operators in a 24/7 Global Security Operations Center in Warren, MI. The role requires directing shift readiness, incident escalation, and workflow compliance while providing real-time operational decisions.

The ideal candidate will have a strong background in security operations with supervisory experience, readiness for day/night shifts, and a commitment to high-quality incident response and documentation.

Qualifications

• High school diploma or GED required; additional education or relevant professional training preferred.
• 3+ years of experience preferred in a security operations center, emergency communications, dispatch, public safety, corporate security, or comparable operational environment.

Responsibilities

• Provide direct shift supervision and coaching to GSOC Analysts and Operators.
• Ensure shift coverage, post readiness, system status, and hand-off information.
• Enforce SOPs, post orders, escalation paths, and incident classification guidelines.
• Serve as primary escalation point for complex incidents and high-impact events.
• Maintain communication with site security leaders, facilities teams, and external responders.
• Oversee dispatch and incident-management across multiple locations.
• Conduct quality checks of calls, events, and incident reports; review documentation.

Education

High school diploma or GED

3+ years of experience in security operations center or equivalent

Job description

GSOC Supervisor (88362)

Warren- 21542 - Warren, MO 48092

Overview

Salary Range: $36.00 - $36.00 Hourly

Position Type: Full Time

Job Shift: Any

Category: Field

Description

Company Overview:

Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in customized, high-requirement security solutions. Inter-Con employs over 25,000 security officers worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters.

Why Work at Inter-Con?

Passion: Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you're working with the best to build a safer future.

People: Inter-Con is more than a company; it's an alumni base. We believe in placing the right people in the right roles to help them achieve their long-term career growth aspirations. We have helped thousands of security professionals build successful careers in law enforcement, government services, foreign affairs, and more. Your career success drives our success.

Benefits: Inter-Con offers excellent full-time and part-time benefits, including flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical and dental coverage, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education, and much more.

Partner with us to begin a journey that starts with a commitment and leads to a career for life. Stand out. Be proud. Be Inter-Con!

Employment Opportunity

Inter-Con Security Systems, Inc. is seeking experienced security professionals to join our team as GSOC Supervisors supporting a Global Security Operations Center in Warren, Michigan.

The GSOC Supervisor leads Analysts and Operators during an assigned shift within a 24/7/365 Global Security Operations Center. The Supervisor is responsible for shift readiness, service quality, incident escalation, workflow compliance, and communication with security and fire leadership while providing real-time operational decision-making, coaching, quality assurance, and workforce oversight.

This is a full-time position supporting a 24/7/365 security operation. Candidates must be able to work days, nights, weekends, holidays, and overtime as business needs require.

Specific benefits include:

• Competitive Pay
• Full-Time Employment
• Recognition and Reward Programs
• Training and Career Development
• Opportunities for Medical, Dental, Holidays, Vacation, Sick Leave, and 401(k) Retirement Plan
• Uniform and equipment provided
• Additional benefits vary depending on position

Duties:

• Provide direct shift supervision, work direction, coaching, and operational support to GSOC Analysts and Operators
• Confirm shift coverage, post readiness, system status, pass-down information, priority events, and outstanding follow-up items
• Ensure personnel follow approved SOPs, post orders, escalation paths, incident classifications, response playbooks, and documentation standards
• Serve as the primary escalation point for incidents exceeding Analyst-level authority, complexity, severity, or business impact
• Maintain timely and professional communication with site security leaders, fire/EHS partners, facilities teams, external responders, and account leadership
• Oversee dispatch and incident-management activities across multiple locations
• Maintain situational awareness through incident resolution
• Conduct quality checks and audits of calls, event records, incident reports, shift logs, dispatch activity, and system usage
• Review, edit, and approve operational documentation for accuracy, completeness, and clarity
• Support onboarding, refresher training, drills, coaching, and comprehension/retention testing
• Provide objective employee performance feedback and address performance or process concerns
• Assist with system disruptions and operational continuity procedures
• Prepare shift summaries, metrics, trend observations, and after-action information for leadership
• Direct personnel during urgent and high-impact incidents while maintaining composure and policy compliance

Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are a veteran seeking a rewarding career with a team that values those who served and supports your success and growth within our organization, please take a moment to review our website for our extensive opportunities.

Inter-Con Security Systems, Inc. is an equal opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law.

Qualifications

Requirements:

• High school diploma or GED required; additional education or relevant professional training preferred
• 3+ years of experience preferred in a security operations center, emergency communications, dispatch, public safety, corporate security, or comparable operational environment