GSOC Shift Lead - Night Security Leader (Pharma Site)

Allied Universal; Cambridge (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health & life insurance

401(k) plan

Paid holidays & leave

Vacation accrual

Job summary

Allied Universal in Cambridge, MA seeks a Full Time Security Lead GSOC Operator for a pharma client. You will oversee the GSOC shift, monitor security systems, coordinate incidents, and ensure SOPs are followed.

Requirements: 2+ years GSOC/security experience; strong written and verbal communication; ability to work Fri–Mon 11 PM–7 AM. Starting pay is $30.85/hour with paid orientation and training, and the role requires teamwork with cross-functional partners and adherence to regulatory

Qualifications

• High school diploma or equivalent.
• Minimum of two years of technical writing and security experience.
• Minimum two years of Global Security Operations Center experience.
• Experience using CCURE and other surveillance tools (e.g., Genetics).
• Ability to operate radio or console monitors.
• Proficient in Microsoft Office.

Responsibilities

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed.
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies.
• Update GSOC Operator schedule; ensure coverage for openings and callouts; notify Account Manager of uncovered posts.
• Ensure all GSOC activities comply with laws and client regulations.
• Conduct audits and assessments to identify improvements.
• Ensure training requirements are met for all operators and complete training checklists.
• Develop, implement, and enforce SOPs for GSOC; notify managers of changes.
• Oversee daily monitoring of security systems and intelligence feeds; ensure compliance with policies.
• Complete metrics for operators to meet client standards.
• Troubleshoot security applications and coordinate with system team to resolve issues.
• Act as primary contact for incident response; coordinate with stakeholders.

Skills

Technical writing

Security operations

GSOC experience

Communication skills

Microsoft Office

Decision making

Teamwork

Education

Bachelor's degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field

Tools

CCURE

Surveillance tools

Job description

Allied Universal in Cambridge, MA seeks a Full Time Security Lead GSOC Operator for a pharma client. You will oversee the GSOC shift, monitor security systems, coordinate incidents, and ensure SOPs are followed.

Requirements: 2+ years GSOC/security experience; strong written and verbal communication; ability to work Fri–Mon 11 PM–7 AM. Starting pay is $30.85/hour with paid orientation and training, and the role requires teamwork with cross-functional partners and adherence to regulatory