GSOC Security Supervisor & Shift Lead (Day Shift)

Allied Universal; Goodyear (AZ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, life & AD&D

401(k) plan

Paid holidays & sick days

Vacation accrual

Job summary

Allied Universal is seeking a dedicated GSOC Supervisor in Goodyear, AZ to oversee day-to-day security operations and response activities. You will manage shift coverage, coordinate security systems monitoring, and ensure regulatory compliance while maintaining client satisfaction.

The role requires at least two years of verifiable security experience, strong written and verbal communication, and the ability to work outdoors in varying conditions.

Qualifications

• 6+ months of security experience.
• 1–2 years of experience as Shift Lead or Supervisor.
• Arizona driver’s license with a clean driving record.
• Valid guard card/security officer license if required by Arizona DPS.
• Able to stand and walk for extended periods and conduct regular patrols.
• Work outside in the elements.
• Basic ability to operate computers, radios, cameras, access-control systems, and incident-reporting software.
• Good verbal and written communication skills.

Responsibilities

• Oversee day-to-day operations within the GSOC, ensuring all procedures and protocols are followed.
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies.
• Update the GSOC Operator schedule; ensure coverage for all openings and callouts; notify the Account Manager if there are open posts that cannot be covered.
• Ensure all GSOC activities comply with local, national, and international laws and client regulations.
• Conduct regular audits and assessments to identify areas of improvement.
• Ensure all training requirements are met for all operators; complete training checklists for new hires and retraining operators.
• Assist in the development, implementation, and enforcement of SOPs for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made.
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure monitoring and analysis activities comply with client policies and regulations.
• Complete metrics for all Operators to ensure they are meeting standards set by the client.
• Troubleshoot issues with the security applications and work with the system team to resolve issues.
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents.
• Coordinate with internal and external stakeholders including emergency services as necessary.
• Ensure all incidents are properly documented, analyzed and reported.

Skills

Security experience

Shift supervision

Communication skills

Patrols

Education

High school diploma

Bachelor’s degree or higher

Tools

CCURE

Genetic

Job description

Allied Universal is seeking a dedicated GSOC Supervisor in Goodyear, AZ to oversee day-to-day security operations and response activities. You will manage shift coverage, coordinate security systems monitoring, and ensure regulatory compliance while maintaining client satisfaction.

The role requires at least two years of verifiable security experience, strong written and verbal communication, and the ability to work outdoors in varying conditions.