Unarmed Security Guard - (GSOC) Shift Lead

Allied Universal; Goodyear (AZ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, life & AD&D

401(k) plan

Paid holidays & sick days

Vacation accrual

Job summary

Allied Universal is seeking a dedicated GSOC Supervisor in Goodyear, AZ to oversee day-to-day security operations and response activities. You will manage shift coverage, coordinate security systems monitoring, and ensure regulatory compliance while maintaining client satisfaction.

The role requires at least two years of verifiable security experience, strong written and verbal communication, and the ability to work outdoors in varying conditions.

Qualifications

• 6+ months of security experience.
• 1–2 years of experience as Shift Lead or Supervisor.
• Arizona driver’s license with a clean driving record.
• Valid guard card/security officer license if required by Arizona DPS.
• Able to stand and walk for extended periods and conduct regular patrols.
• Work outside in the elements.
• Basic ability to operate computers, radios, cameras, access-control systems, and incident-reporting software.
• Good verbal and written communication skills.

Responsibilities

• Oversee day-to-day operations within the GSOC, ensuring all procedures and protocols are followed.
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies.
• Update the GSOC Operator schedule; ensure coverage for all openings and callouts; notify the Account Manager if there are open posts that cannot be covered.
• Ensure all GSOC activities comply with local, national, and international laws and client regulations.
• Conduct regular audits and assessments to identify areas of improvement.
• Ensure all training requirements are met for all operators; complete training checklists for new hires and retraining operators.
• Assist in the development, implementation, and enforcement of SOPs for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made.
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure monitoring and analysis activities comply with client policies and regulations.
• Complete metrics for all Operators to ensure they are meeting standards set by the client.
• Troubleshoot issues with the security applications and work with the system team to resolve issues.
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents.
• Coordinate with internal and external stakeholders including emergency services as necessary.
• Ensure all incidents are properly documented, analyzed and reported.

Skills

Security experience

Shift supervision

Communication skills

Patrols

Education

High school diploma

Bachelor’s degree or higher

Tools

CCURE

Genetic

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Pay Rate: $23.00 an hour.

Shift: 5:00AM-1:00PM

The Ideal Candidate would have:

• 6+ months of security experience.
• 1 -2 years experience as Shift Lead or Supervisor
• Arizona drivers license for over one year - with a clean driving record
• Valid guard card/security officer license if required by Arizona DPS
• Able to stand and walk for extended periods and conduct regular patrols
• Work Outside in the Elements
• Basic ability to use computers, radios, cameras, access-control systems, and incident-reporting software
• Good verbal and written communication skills
• Complete daily activity logs, incident reports, visitor records, and other required
• Willingness to work nights, weekends, holidays, overtime, or rotating shifts may be required

RESPONSIBILITIES:

• Oversee day to day operations within the GSOC, ensuring all procedures and protocols are followed
• Manage and coordinate the activities of the GSOC team during the shift, including monitoring security systems, handling incidents, and responding to emergencies
• Update the GSOC Operator schedule; ensure coverage for all openings and callout; notify the Account Manager if there are any open posts that cannot be covered
• Ensure all GSOC activities comply with local, national, and international laws and client regulations
• Conduct regular audits and assessments to identify area of improvement
• Ensure all training requirements are met for all operators; complete training checklists for new hires and when retraining operators
• Assist in the development, implementation, and enforcement of Standard Operating Procedures (SOPs) for the GSOC to ensure consistent and effective operations; review and notify managers when changes need to be made to reflect new threats and organizational requirements
• Oversee the daily monitoring of security systems and intelligence sources feeds; ensure all monitoring and analysis activities are conducted in compliance with client policies and regulations
• Complete metrics for all Operators to ensure they are meeting standards set by the client
• Troubleshoot issues with the security applications and work with the system team to resolve issues
• Act as the primary point of contact for incident response, ensuring timely and effective resolution of security incidents
• Coordinate with internal and external stakeholders including emergency services as necessary
• Ensure all incidents are properly documented, analyzed and reported

QUALIFICATIONS (MUST HAVE):

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of two (2) years of technical writing experience
• Minimum of two (2) years of verifiable security experience
• Minimum of two (2) years of verifiable Global Security Operation Center experience
• Minimum of two (2) years of experience using CCURE and other surveillance tools (e.g., Genetic)
• Must possess one or more of the following:
• Service in the active-duty military, military reserves, or National Guard
• Service in auxiliary police or police cadets
• Bachelor’s Degree or higher in Emergency Management, Communications, Information Technology, Political Sciences, Criminal Justice, or related field of study
• Technical writing skills
• Teamwork, coaching, mentoring skills
• Proficient Microsoft Office skills (i.e., Excel, Word)
• Solid computer knowledge and skills, experience working with complex platforms
• Ability to operate radio or telephone equipment and/or console monitors
• Ability to communicate at an executive level, both written and orally, through superior communication skills
• Ability to make decisions, multi-task, and operate within high demand situations, often under time constraints
• Possess working knowledge of current global events and global geography/cultures
• Ability to analyze and think critically, sometimes under ambiguous circumstances
• Ability to follow written policy and procedures

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Military and/or law enforcement experience
• College degree in Communications, Criminal Justice, or related field of study

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k) plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.