GSOC Security Operator — Live Incident Response

Pinkerton Consulting & Investigations, Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

Pinkerton Consulting & Investigations, Inc. is seeking a Global Security Operations Center (GSOC) Operator to monitor security systems, alarms, and life-safety devices across sites.

The role emphasizes swift incident response, dispatch of Security Specialists, and adherence to safety procedures. The responsibilities include documenting incidents, coordinating with public safety agencies, and providing high-quality customer service under pressure while maintaining confidentiality and compliance

Qualifications

• High school diploma or GED with 1–2 years GSOC/dispatcher experience.
• Familiar with security system tools and technologies (Genetec, LifeRaft, and Everbridge) and social media monitoring tools (Twitter, X).
• Effective written and verbal communication skills.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems.
• Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations.
• Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures.
• Thoroughly document security incidents in the case management system.
• Respond to emergencies with urgency and maintain open communication with management and key leaders.
• Liaise with public safety agencies and their dispatch centers to coordinate emergency response.
• Assist client employees with safety and security concerns via email and phone.
• Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services.
• Assist with after-hours administration of access badges.
• Conduct audits of panic/duress alarms, badge readers and doors.
• Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management.
• Collaborate with the GSOC management and ensure compliance with KPIs and SOPs.
• Participate in training exercises between field Officers and Operators.
• All other duties, as assigned.

Skills

Calm under pressure

Critical thinking

Team player

Excellent written/verbal communication

Education

High school diploma or GED

Tools

Genetec

LifeRaft

Everbridge

Twitter

X

Job description

Pinkerton Consulting & Investigations, Inc. is seeking a Global Security Operations Center (GSOC) Operator to monitor security systems, alarms, and life-safety devices across sites.

The role emphasizes swift incident response, dispatch of Security Specialists, and adherence to safety procedures. The responsibilities include documenting incidents, coordinating with public safety agencies, and providing high-quality customer service under pressure while maintaining confidentiality and compliance