GSOC Operations & Training Coordinator

Crisis24; Boca Raton (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Operations Project Coordinator at Crisis24 supports the Operations Program Manager by coordinating training programs, SOPs, and workflow documentation within a fast-paced 24/7 GSOC environment. You’ll help onboard GSOC Specialists and ensure programs stay current and effective.

Based in Boca Raton, FL, the role emphasizes organizational excellence, adherence to procedures, and collaborative problem solving with leadership and operations teams.

Qualifications

• Bachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience.
• Competent user of Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools.
• Demonstrated organizational and time management skills.
• Must be willing to sign an NDA and maintain strict confidentiality.
• Must be able to communicate effectively, both verbally and in writing.

Responsibilities

• Coordinate project activities, schedules, deliverables, timelines, stakeholder communications, and training initiatives to support operational objectives.
• Assist with the onboarding and training of GSOC Specialists by coordinating training schedules, materials, learning objectives, and system access requirements.
• Support the development, maintenance, and continuous improvement of training programs, learning pathways, job aids, SOPs, workflow documentation, operational playbooks, and process guides.
• Facilitate training sessions covering GSOC workflows, case management procedures, escalation protocols, reporting requirements, client communication standards, dispatch procedures, and operational systems.
• Monitor project milestones, training progress, risks, dependencies, and operational issues while maintaining accurate documentation, status reports, competency records, and action trackers.
• Support Operations leadership with presentations, executive summaries, operational assessments, project documentation, training materials, and risk reports.
• Assist leadership in identifying knowledge gaps, performance trends, and training opportunities to improve operational readiness and service delivery.
• Ensure training materials, workflows, and documentation remain current and reflect operational changes, technology enhancements, new processes, regulatory requirements, and industry best practices.
• Support cross-training initiatives to improve workforce flexibility, succession planning, operational resilience, and coverage across shifts and regions.
• Reinforce operational standards, accountability, quality expectations, and process compliance through ongoing coaching, mentoring, and support.
• Maintain training records, certifications, competency assessments, onboarding documentation, and workforce development metrics.
• Ensure operational initiatives and workforce development programs remain on track through proactive follow-up, coordination, and communication across departments.
• Facilitate meetings, document action items, communicate decisions, and ensure completion of assigned tasks and project deliverables.

Skills

Organizational skills

Time management

Communication skills

Education

Bachelor's degree in related field

Tools

Microsoft Suite

Microsoft Teams

SharePoint

Job description

The Operations Project Coordinator at Crisis24 supports the Operations Program Manager by coordinating training programs, SOPs, and workflow documentation within a fast-paced 24/7 GSOC environment. You’ll help onboard GSOC Specialists and ensure programs stay current and effective.

Based in Boca Raton, FL, the role emphasizes organizational excellence, adherence to procedures, and collaborative problem solving with leadership and operations teams.