GSOC Communications Systems Operator (CSO) Liaison

GCyber; Camp Springs (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid parental leave

26 days paid leave + PTO increase

401(k) matching

Company-funded disability insurance

Health, dental, and vision insurance

Training & professional development

Job summary

GCyber is seeking a Communications Systems Operator Liaison (CSO Liaison) to support a high-profile Air Force mission aboard Joint Base Andrews, MD. This full-time, on-site role requires active TS clearance and extensive experience with airborne mission communications systems.

You will assist in flight operations, incident response, and provide troubleshooting guidance to on-board personnel. The CSO Liaison collaborates with GSOC leadership, utilizes Mattermost for in-flight support, and helps

Qualifications

• Active DoD TOP SECRET clearance required.
• 5+ years in airborne communications systems.
• Experience handling real-time incidents with 15-minute response times.

Responsibilities

• Track executive aircraft and respond to communications incidents.
• Provide troubleshooting guidance to on-board CSOs during Mission Communications System issues.
• Advise GSOC leadership on Mission Communications System operations aboard aircraft.
• Use Mattermost and chat tools to support aircraft in flight.
• Review flight monitoring tools and SATCOM portals and suggest improvements.
• Support trend analysis of communications incidents to identify recurring problems.

Skills

Top Secret clearance

Airborne MCS expertise

Incident response

SATCOM knowledge

Real-time support

Tools

Mattermost

SATCOM portals

ServiceNow

ITIL v4

Job description

GCyber is hiring a Communications Systems Operator (CSO) Liaison to work in the security operations center supporting a high-profile Air Force mission. The CSO Liaison tracks aircraft in flight, responds to communications incidents, and provides troubleshooting guidance directly to the Communications Systems Operators on board.

This position is full time onsite at Joint Base Andrews, MD, supports a 24/7/365 operation. Given the classified nature of the work and the mission essential designation of this position, there is no opportunity for hybrid or remote work.

This position is contingent upon contract award.

As the Communication Systems Operator (CSO) Liaison, you will:

• Track and assist executive aircraft in flight with communications issues and respond to incident calls.
• Provide troubleshooting guidance to Communications Systems Operators on board C-32, C-40, and C-37 aircraft during Mission Communications System problems and outages.
• Advise GSOC leadership on the operation of the Mission Communications System aboard those aircraft.
• Use command and control tools and chat software, such as Mattermost, to support aircraft in flight.
• Review the flight monitoring tools the GSOC uses, including commercial SATCOM provider portals, and recommend improvements.
• Support trend analysis of communications incidents to identify recurring problems.

This position requires subject matter expertise with airborne mission communications systems. See the qualifications below for the specific aircraft.

Minimum Qualifications and Experience:

• Active DoD TOP SECRET clearance
• Subject matter expertise with the Mission Communications Systems (MCS) of the C-32A, C-40B/C, and/or C-37A/B aircraft
• DoD 8140/8570 IA baseline certification.
• 5+ years operating, maintaining, or sustaining airborne communications systems, including SATCOM voice and data.
• Prior service as an airborne Communications Systems Operator, or equivalent experience, on executive airlift or similar aircraft.
• Experience working real-time incidents to a 15-minute response standard.

Preferred Skills & Experience

• Former USAF Airborne Mission Systems or Airborne Communications Systems Operator (AFSC 1A3X1 or equivalent).
• Prior assignment to the 89th Airlift Wing, 89th Communications Squadron, or the SLC3S-A mission.
• Working knowledge of commercial SATCOM provider monitoring portals.
• ITIL v4 Foundation and ServiceNow incident management experience.

Our Benefits

GCyber is committed to the well-being and development of every employee. Our benefits are designed to support your personal and professional goals, from health and wellness programs to retirement savings and career development opportunities. Highlights include:

• 26 Days of Paid Leave + Annual PTO Increase
• An extra day of paid leave for every year of employment with GCyber
• Paid Parental Leave
• Additional Leave Allowances for Military Duty, Jury Duty, and Bereavement Leave
• 401(k) Matching
• 100% Company-funded Disability Insurance
• 90% Company-Funded Health, Dental, and Vision Insurance, with contributions to insurance benefits for spouses, children, and family members
• Training and Professional Development Plans
• Commuter Benefits Plan
• Parking and Transportation Allowance

Equal Opportunity Employer

GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

Stay in Touch

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