Payments Pricing & Operations, Analyst II

United States Digital Space LLC; United States; Hybrid; USD 72,000 - 115,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Job summary

Toast is hiring a Payments Pricing & Operations Analyst II to scale our pricing discipline for restaurant and local business customers. You will partner with Sales, Legal, and Finance to structure pricing terms, review deals, and guide contract economics from quote to close.

You will master card processing pricing, support customer conversations, and drive pricing operations improvements while using Salesforce and Excel daily to manage deal flow.

Qualifications

• Bachelor's degree in Finance, Business, or related field.
• 2–4 years in analytical, deal support, or operations roles.
• Strong organizational skills for managing multiple deals and stakeholders.
• Attention to detail in contract terms and pricing structures.
• Cross-functional collaboration experience.
• Experience with pricing in card processing is a plus.

Responsibilities

• Review strategic deals with cross-functional partners to ensure sound commercial and pricing decisions.
• Become an expert in card processing pricing, including interchange and processing fees.
• Collaborate with Sales, Legal, Finance to keep deal reviews on schedule.
• Manage inclusion of customized contract terms within guidelines.
• Track and fulfill contractual financial commitments.
• Handle customer requests on payments pricing and billing, including direct conversations.

Skills

Pricing knowledge

Deal support

Data analysis

Cross-functional comms

Education

Bachelor's degree in Finance or related

Tools

Salesforce

Excel

SQL

Sigma

Hex

Job description

the company creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Now, more than ever, the the company team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

the company is looking for a Payments Pricing & Operations Analyst II to play an integral role in scaling the company’s rapidly growing business. In this role, you'll partner closely with Sales, Legal, and Finance to review strategic deals, help structure sound commercial and pricing terms, and keep deal reviews moving efficiently through to close. You'll build deep expertise in the company's payments pricing and card processing structures, using that knowledge to guide deal strategy, manage the inclusion of customized contract terms, and track contractual financial commitments from start to finish.

This role is built to grow. Over time, you’ll take on more pricing responsibilities - from direct customer and prospect pricing conversations to pricing operations process improvement, expanding your scope and impact over time.

A day in the life (Responsibilities)

• Support the review of strategic deals in coordination with cross-functional partners, helping ensure sound commercial and pricing decisions

• Become an expert in card processing pricing, including market pricing strategies, interchange, network/scheme fees, and other processing costs

• Collaborate cross-functional with Sales, Legal, Finance, and other teams to keep deal reviews moving efficiently and on schedule

• Manage the inclusion of customized contract terms within established guidelines

• Support the tracking and fulfillment of contractual financial commitments

• Manage customer requests related to payments pricing and billing, including direct customer conversations and rate analysis

• Support the sales team as a subject matter expert on the company's payment solutions and pricing structure

• Use Salesforce and Excel daily to manage deal flow and reporting

What you'll need to thrive (Requirements)

• Bachelor's Degree in Finance, Business or related fields required

• 2-4 years of experience in an analytical, deal support, or operations role, ideally with cross-functional exposure

• Exceptional organizational skills with the ability to manage multiple deals, deadlines, and stakeholders simultaneously without losing accuracy or pace

• Strong attention to detail, especially when reviewing contract terms and pricing structures

• An inquisitive nature and a mathematical/analytical mind

• Proven ability to work cross-functional and communicate clearly with various internal stakeholders

• Experience contributing to department level strategic initiatives from conception to delivery

• Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies

• A proactive, solutions-oriented mindset with strong problem-solving instincts

• Ability to manage multiple competing priorities in a high growth, fast-paced environment

What will help you stand out (Nonessential Skills/Nice to Haves)

• Experience in the card processing industry

• Experience in Relationship Management or other similar client facing function

• Experience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Sigma or Hex

• Experience in a high growth tech company

• Experience using Salesforce or another Customer Relationship Management System (CRM) and related reports and dashboards

AI at the company

At the company, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits athttps://careers.toasttab.com/the company-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$72,000—$115,000 USD

Zone B

$63,000—$101,000 USD

Zone C

$57,000—$91,000 USD

How the company Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that foster in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-offic