Growth & Retention Lead, Field Services

JM TEST SYSTEMS LLC; Wooddale East (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Paid time off

HSA with employer contribution

Life insurance

Training & development

Growth opportunities

Job summary

JM Test Systems seeks a Growth & Retention Coordinator to manage quotes, scheduling, and onsite planning. You will coordinate between customers, onsite management, field technicians, and remote coordinators to ensure readiness and on-time starts.

You will help renewals, verify site access and credentials, and uphold ISO 17025 and safety standards while maintaining clear customer records for seamless handoffs to the field team.

Qualifications

• High school diploma or equivalent with 2+ years in project coordination, service dispatch, customer service, or field operations in technical/industrial setting.
• Strong Microsoft Office skills, especially Excel, with solid numeric and analytical ability.
• Effective communication and organization, capable of managing multiple projects and deadlines.
• Self-starter who works independently and in teams, with ability to adapt to changing priorities.
• Able to lift up to 50 lbs and travel to customer sites as needed.

Responsibilities

• Write accurate quotes for new and returning customers by gathering equipment lists and service needs and securing management approval.
• Maintain recurring customers on schedule by following service timelines and renewal quotes; confirm dates, payment, and site readiness at checkpoints.
• Plan and track onsite jobs across locations from award to completion; report progress, milestones, and risks to management.
• Prepare each job site and crew by confirming scope, contacts, setup area, power, and required credentials (e.g., TWIC, safety training).
• Collaborate with Onsite Project Coordinators at remote locations to keep planning and communication consistent site-to-site.
• Uphold safety and quality standards (ISO 17025, ANSI Z540, ASTM) and maintain technician compliance and site-access records.
• Turn quotes into accurate orders and maintain complete customer records for smooth field handoffs.

Skills

Project coordination

Customer service

Excel

Communication

Organization

Industrial experience

Education

High school diploma

Associate or Bachelor's degree

Tools

ERP systems

Job-tracking systems

Job description

JM Test Systems seeks a Growth & Retention Coordinator to manage quotes, scheduling, and onsite planning. You will coordinate between customers, onsite management, field technicians, and remote coordinators to ensure readiness and on-time starts.

You will help renewals, verify site access and credentials, and uphold ISO 17025 and safety standards while maintaining clear customer records for seamless handoffs to the field team.