Onsite Projects Lead — Growth & Retention

JM TEST SYSTEMS LLC; Baton Rouge (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA with employer contribution

Paid time off

Job summary

JM Test Systems LLC is seeking a Growth & Retention Coordinator to drive handoffs from quote to job close-out. You will liaise with customers, field technicians, and onsite coordinators to ensure on-time starts and renewals. This role emphasizes proactive planning and strong customer communication in an industrial setting.

The position offers ownership of onsite project flow, opportunities to grow with the company, and interaction with leadership to optimize service delivery across locations.

Qualifications

• Requires high school diploma or equivalent with 2+ years in project coordination, service dispatch, or field operations in technical/industrial setting.
• Advanced MS Office skills, esp. Excel, plus strong numerical and analytical abilities.
• Excellent communication and organizational skills; capable of managing multiple projects simultaneously.
• Self-starter who works independently and in a team; adaptable to changing priorities.
• Ability to lift up to 50 lbs, climb stairs, and travel to customer sites as needed.
• Preferred: degree in business/ops/technical field and experience with ERP or job-tracking systems.
• Customer service experience in oil/gas and familiarity with calibration/ISO 17025 would be a plus.

Responsibilities

• Write accurate quotes for new/returning customers, gather equipment lists, secure approvals, and differentiate JM Test Systems from competitors.
• Keep recurring customers on schedule by managing renewal quotes and confirming dates, payments, and site readiness at checkpoints.
• Plan and track onsite jobs across locations from award to completion; report progress, milestones, and risks to management.
• Prepare each job site and crew by confirming scope, site contacts, setup area, power, and credentials (e.g., TWIC, safety training).
• Collaborate with Onsite Project Coordinators at remote locations to maintain consistent planning and communication.
• Uphold ISO 17025, ANSI Z540, and ASTM standards; maintain technician compliance and site-access records.
• Turn quotes into accurate orders and ensure clean handoffs to field teams.

Skills

Microsoft Office (Excel)

Analytical skills

Communication skills

Organization skills

Teamwork

Physical ability (lift 50 lbs, stairs)

Education

High school diploma or equivalent

Associate or bachelor’s in business/operations/tech

Tools

ERP systems

Job-tracking systems

Job description

JM Test Systems LLC is seeking a Growth & Retention Coordinator to drive handoffs from quote to job close-out. You will liaise with customers, field technicians, and onsite coordinators to ensure on-time starts and renewals. This role emphasizes proactive planning and strong customer communication in an industrial setting.

The position offers ownership of onsite project flow, opportunities to grow with the company, and interaction with leadership to optimize service delivery across locations.