Growth & Retention Inside Sales Specialist

Atlanta Gas Light Company.; Atlanta (GA); On-site; USD 52,000 - 68,000; Full time

Job summary

Atlanta Gas Light is seeking an Inside Sales Coordinator to support Growth & Retention for AGL and CGC. The role emphasizes teamwork, attention to detail, and juggling multiple priorities to advance natural gas programs and customer engagement.

You will manage program applications, prepare reports, educate customers on benefits of natural gas, and serve as the program contact across departments. Strong MS Office skills and database proficiency are essential.

Qualifications

• BA/BS degree with 2-3 years applicable experience
• Or equivalent combination of academic education and experience
• Natural gas industry experience preferred with 2-3 years sales, construction, or GIS experience

Responsibilities

• Track and report on sales programs including response and conversion rates
• Prepare a variety of weekly and monthly reports to support the Growth & Retention team
• Perform monthly data quality verification checks on new and existing projects
• Responsible for in-house program management, including tracking applications, verifying status and eligibility, contacting customers, employees, builders, marketers, or contractors for more information, processing check payments, sending correspondence, tracking, reporting, and serving as point of contact for the program
• Educate current and prospective customers on benefits of natural gas, appliances, cost savings of converting, and questions about programs
• Manage customer touchpoints as part of Growth & Retention programs, including serving as point of contact, determining program eligibility, managing agreements and terms & conditions, maintaining notes and paperwork, processing invoices, and handling questions
• Provide support and help manage programs focused on converting new customers and existing customers to natural gas
• Maintain several departmental databases and ensure accurate reporting and tracking
• Provide ad-hoc support to management related to reports, metrics, goals, budget, programs, etc.
• Arrange meeting logistics; monitors requests, sends reminders, and supports communication
• Send form letters and/or mass mailings to customers
• Process and track invoices to ensure payment; track invoices paid for budget reconciliation
• Support sales management in identifying new customers, markets, and applications for natural gas
• Provide research assistance for strategic planning and business development
• Manage employee and customer referral programs to encourage lead generation
• Be proficient in GSCA, GCMA, CC&B, WMIS, GLOBE and ARM systems
• Update customer information in GCMA and CC&B, and act as research expert on accounts
• Lead Records & Information Management (RIM) for the department
• Handle special projects as requested
• Maintain working knowledge of all company products and services and operating policies

Skills

MS Office

Task prioritization

Attention to detail

Customer communication

Organization

Education

BA/BS degree

Tools

GSCA

GCMA

CC&B

WMIS

GLOBE

ARM

Job description

Atlanta Gas Light is seeking an Inside Sales Coordinator to support Growth & Retention for AGL and CGC. The role emphasizes teamwork, attention to detail, and juggling multiple priorities to advance natural gas programs and customer engagement.

You will manage program applications, prepare reports, educate customers on benefits of natural gas, and serve as the program contact across departments. Strong MS Office skills and database proficiency are essential.