Growth Programs & Operations Lead

Cypress HCM; California; On-site; USD 72,000 - 84,000; Full time

Job summary

Cypress HCM is seeking a Programs and Business Operations Lead in California to drive growth levers for the Membership team. You will partner across product, marketing, data science, finance, and operations to design, test, and scale programs that create guest and host value.

You will own dashboards, perform analyses, and assist with event production, experiments, and playbooks—bringing analytical rigor and clear communication to cross-functional initiatives. Occasional travel may be required.

Qualifications

• Strong analytical skills with hands-on proficiency in Excel/Google Sheets and SQL.
• Experience with Tableau or similar BI tools.
• Proven ability to manage multiple projects and priorities with excellent organization and attention to detail.
• Experience supporting event or content production, including coordinating vendors, timelines, and logistics.
• Clear written and verbal communication skills, including presenting data and recommendations to stakeholders.
• Experience working cross-functionally with product, marketing, or data science teams.

Responsibilities

• Build and maintain dashboards, reports, and recurring business reviews that track program performance, using SQL, Excel/Sheets, and Tableau.
• Deliver accurate, timely analyses to answer specific business questions and surface insights and recommendations to the team.
• Support on-the-ground and digital production of key assets and events, from planning and logistics through day-of execution.
• Support the design and analysis of experiments and pilots, including sizing opportunities, tracking results, and summarizing learnings.
• Coordinate cross-functional workstreams with product, marketing, data science, finance, and operations—tracking timelines, owners, and open issues so launches stay on schedule.
• Help translate program goals into clear requirements, process documentation, and operational playbooks.
• Prepare clear materials (decks, one-pagers, updates) that communicate program status and performance to stakeholders.
• Identify process gaps and build simple tools or templates that help the team work more efficiently.

Skills

Analytical skills

Attention to detail

Communication skills

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

Tools

Excel

Google Sheets

SQL

Tableau

Job description

Cypress HCM is seeking a Programs and Business Operations Lead in California to drive growth levers for the Membership team. You will partner across product, marketing, data science, finance, and operations to design, test, and scale programs that create guest and host value.

You will own dashboards, perform analyses, and assist with event production, experiments, and playbooks—bringing analytical rigor and clear communication to cross-functional initiatives. Occasional travel may be required.