Growth-Oriented SMB Customer Success Manager

Arctic Wolf; Eden Prairie (MN); Hybrid; USD 44,000 - 92,000; Full time

Benefits offered by this job

Equity for all employees

Flexible time off

401k match

Comprehensive private benefits plan

Job summary

Arctic Wolf seeks a Customer Success Manager - SMB to manage a portfolio of small and mid-sized customers leveraging the CyberSOC solution. You will guide renewals, expansions, and ongoing satisfaction through regular account reviews and proactive engagement.

The role emphasizes strong communication, negotiation, and a customer-first mindset, with Eden Prairie, MN as the base and a focus on driving growth and retention.

Qualifications

• 2+ years of success in a sales role, preferably tech-focused.
• Bachelor’s degree or equivalent education/experience.
• Aptitude for technology, and knowledge of spreadsheets and Salesforce.

Responsibilities

• Manage a set of SMB customers using Arctic Wolf’s CyberSOC solution.
• Achieve renewal and expansion targets through consultative selling.
• Listen to customers and relay feedback to the business.
• Ensure satisfaction and deliver quarterly account reviews.
• Identify upsell opportunities and plan for growth.

Skills

Sales experience

Communication skills

Negotiation

Customer service oriented

Tech aptitude

Education

Bachelor's degree

Tools

Spreadsheet

Salesforce

Job description

Arctic Wolf seeks a Customer Success Manager - SMB to manage a portfolio of small and mid-sized customers leveraging the CyberSOC solution. You will guide renewals, expansions, and ongoing satisfaction through regular account reviews and proactive engagement.

The role emphasizes strong communication, negotiation, and a customer-first mindset, with Eden Prairie, MN as the base and a focus on driving growth and retention.