Head of Outbound Engagement & Operations

Devoted; United States; Remote; USD 182,000 - 216,000; Full time

Benefits offered by this job

Health, dental & vision

Generous PTO

$100 monthly mobile or internet

Stock options

Bonus eligibility (except Directors)

Parental leave

401K

Job summary

Devoted Health is seeking a Director of Outbound Engagement to lead an organization of 150+ employees across outbound case and campaign work. You will design and execute operational programs, optimize workflows, and drive data-driven improvements in performance and member experience.

You will partner with senior leadership across multiple functions to translate business needs into scalable programs, manage capacity and budgeting, and guide managers to deliver exceptional results in a

Qualifications

• 8+ years of experience leading operations across multiple work streams and building/scaling operational programs.
• Proven experience managing and developing a high-performing team of leaders within a large organization (e.g., 150+ org).
• Ownership of functional planning, budget, and headcount with direct accountability for committed business outcomes rather than activity metrics.

Responsibilities

• Program Development & Execution: Translate business needs into operational programs and own launch readiness and stabilization.
• Operational Performance & Accountability: Deliver outcome targets, diagnose gaps, and resolve member issues surfaced by outreach.
• People Leadership & Org Management: Direct managers and coaches; set operating standards for coaching and quality calibration.
• Capacity Planning & Budgeting: Own capacity plan with Workforce Management for peaks and headcount budgeting insights.
• Data, Scorecards & Workflow Optimization: Maintain scorecards and standardize call/workflow processes.
• Product & Tech Partnership: Collaborate with product and engineering on core tools with scoped requirements and rollout plans.

Skills

Operations leadership

Cross-functional collaboration

Budgeting

Headcount planning

Data-driven decision making

Program design

Tools

Dialer

Routing

Case management

AI agents

Automation

Job description

Devoted Health is seeking a Director of Outbound Engagement to lead an organization of 150+ employees across outbound case and campaign work. You will design and execute operational programs, optimize workflows, and drive data-driven improvements in performance and member experience.

You will partner with senior leadership across multiple functions to translate business needs into scalable programs, manage capacity and budgeting, and guide managers to deliver exceptional results in a