Operations Lead, Health Tech & Patient Access

Praxis, Inc.; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

BridgeHealthAI is seeking a full-time Business Operations Lead to own day-to-day execution across 5+ health center clients. You will manage data, patient outreach, onboarding and QA, collaborating with the Head of Product and engineering to deliver reliable service.

You will help translate client feedback into tickets, support product improvements, and contribute to marketing collateral for client outreach. This role is high-ownership and central to scale.

Qualifications

• 3–5 years in healthcare, health tech, or healthcare operations.
• Hands-on product QA or UAT with a technical team.
• Experience onboarding or implementing for software clients.
• Strong written communication for patient-facing content.
• Comfortable with data and managing structured workflows.
• Detail-oriented with accuracy before patients.
• Self-directed and able to manage multiple priorities.
• Thrives in an early-stage, ambiguous environment.

Responsibilities

• Oversee client and patient operations across multiple health center clients.
• Coordinate onboarding, approvals, and go-live activities for new use cases.
• QA outreach campaigns and work with engineering to resolve issues.
• Translate client feedback into actionable engineering tickets.
• Support light product improvements and implement smaller updates.
• Assist marketing with sales collateral for outreach and client conversations.

Skills

Healthcare ops

Product QA

Client onboarding

Written communication

Data management

Detail-oriented

Self-directed

Ambiguity tolerance

Job description

BridgeHealthAI is seeking a full-time Business Operations Lead to own day-to-day execution across 5+ health center clients. You will manage data, patient outreach, onboarding and QA, collaborating with the Head of Product and engineering to deliver reliable service.

You will help translate client feedback into tickets, support product improvements, and contribute to marketing collateral for client outreach. This role is high-ownership and central to scale.