Growth‑Oriented IT Service Desk Technician I

Preferred Business Systems, Inc.; Whippany (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Preferred Business Systems, Inc. in Whippany, NJ is seeking a Service Desk Specialist I to join our hands-on IT team. You will provide frontline support, performing Level 1 triage and collaborating with Level 2 escalation to resolve client issues efficiently.

You will grow technical skills across Windows, Microsoft 365, and basic networking while delivering strong customer service and maintaining detailed ticket records in our SLA-driven environment.

Qualifications

• 1–3 years of MSP or IT support experience.
• Strong customer service and communication skills.
• Growing proficiency in Level 2 troubleshooting.

Responsibilities

• Provide frontline remote/phone support for end-user issues.
• Own tickets from intake to resolution for Level 1 and moderate Level 2 issues.
• Document troubleshooting steps and maintain ticket quality.
• Escalate to Level 2 with clear handoff notes.

Skills

Windows troubleshooting

Microsoft 365 support

Hardware diagnostics

Basic networking

Active Directory basics

Ticketing systems

Tools

MS Intune

HaloPSA

Job description

Preferred Business Systems, Inc. in Whippany, NJ is seeking a Service Desk Specialist I to join our hands-on IT team. You will provide frontline support, performing Level 1 triage and collaborating with Level 2 escalation to resolve client issues efficiently.

You will grow technical skills across Windows, Microsoft 365, and basic networking while delivering strong customer service and maintaining detailed ticket records in our SLA-driven environment.