Service Desk Technician: Growth-Focused IT Support

Five Rivers IT Inc.; Fair Lawn (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Vacation time

401k after 1 year

Job summary

Five Rivers IT in Fair Lawn, NJ is seeking a Service Desk Support Technician to join a team delivering world-class IT services to its NYC metro area clients. The role involves resolving hardware, software, and application issues, account management, and remote troubleshooting to support local PCs.

The position emphasizes strong communication, problem-solving, and customer service skills, with benefits including health/dental/vision insurance, vacation time, and a 401k after one year of service.

Qualifications

• Previous experience in IT, customer service, or other related fields.
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Responsibilities

• Provide initial contact and incident resolution to customers with hardware, software, and application problems
• Attempt to resolve incidents during the first call whenever possible
• Document incident resolution and status in incident PSA tool
• Provide day-to-day support for localized PC issues
• Create and manage user accounts and provide remote troubleshooting support
• Provide input and updates to standard operating procedures
• Participate in the organization's change management process
• Communicate and escalate issues using sound judgment and self-initiative
• Provide polite and friendly customer service

Skills

Rapport building

Troubleshooting

Critical thinking

Professional demeanor

Job description

Five Rivers IT in Fair Lawn, NJ is seeking a Service Desk Support Technician to join a team delivering world-class IT services to its NYC metro area clients. The role involves resolving hardware, software, and application issues, account management, and remote troubleshooting to support local PCs.

The position emphasizes strong communication, problem-solving, and customer service skills, with benefits including health/dental/vision insurance, vacation time, and a 401k after one year of service.