Growth-Oriented IT Help Desk Technician

Bethany Children's Health Center; Bethany (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Bethany Children's Health Center in Bethany, OK is seeking a Help Desk Technician to provide friendly end-user support for PC applications and hardware, diagnosing problems and optimizing resolutions for the best user experience.

The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot under pressure. 1–3 years IT support experience preferred; Bachelor’s degree or associate degree preferred.

Qualifications

• Bachelor’s degree or associate in related field preferred. Entry level understanding of Information Systems and computers.
• 1–3 years’ experience in IT Support or related field preferred.
• Appropriate certifications or credentials are a plus.

Responsibilities

• Endpoint Support: provide effective customer service and technical support for end-users.
• Ticket Management: document, track, and monitor requests; participate in on-call rotation.
• Technical Troubleshooting: run diagnostics, isolate problems, and implement solutions.
• Documentation: write training manuals and create knowledge base articles.
• Other duties as assigned to support departmental operations.

Skills

Customer service

Technical troubleshooting

Communication skills

Education

Bachelor’s degree or Associate in related field

Tools

Windows OS

Ticketing systems

Job description

Bethany Children's Health Center in Bethany, OK is seeking a Help Desk Technician to provide friendly end-user support for PC applications and hardware, diagnosing problems and optimizing resolutions for the best user experience.

The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot under pressure. 1–3 years IT support experience preferred; Bachelor’s degree or associate degree preferred.