Information Technology - Help Desk Analyst 130-1014

Communitycare; Glenpool (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

CommunityCare in Tulsa, OK, is seeking an Information Technology - Help Desk Analyst to maintain and support the Help Desk and new systems, including network installations, PC support, and infrastructure development.

The role requires strong troubleshooting, LAN/WAN knowledge, Microsoft software proficiency, and the ability to explain technical details clearly. Education includes an Associate degree and A+/N+ certifications; travel/on-call may be required.

Qualifications

• Knowledge of LAN/WAN networking concepts.
• Proficient in Microsoft software.
• N+ and A+ certifications preferred.
• Minimum 2 years related systems experience preferred.
• Health Care Sanctions background check required.

Responsibilities

• Perform network administration including the installation and configuration of new personal computers.
• Research new technologies and developmental tools and recommend their implementation.
• Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training.
• Install and maintain electronic information processing equipment.
• Evaluate hardware and software alternatives available to users and recommend appropriate choices.
• Requires physically lifting and moving equipment short distances.
• On-call as needed.
• May be contacted by phone and/or email; may receive up to 3-4 calls a week.
• Perform other job-related duties as assigned.

Skills

LAN/WAN networking

Microsoft software

Troubleshooting

Communication skills

Teamwork

On-call support

Education

Associate degree in Computer Science or Engineering

A+ Certification

N+ Certification

Job description

Information Technology - Help Desk Analyst 130-1014

Tulsa, OK, USA

Job Description

Posted Wednesday, August 5, 2026 at 6:00 AM

JOB SUMMARY:

Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development.

KEY RESPONSIBILITIES:

• Perform network administration including the installation and configuration of new personal computers.
• Research new technologies and developmental tools and recommend their implementation.
• Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training.
• Install and maintain electronic information processing equipment.
• Evaluate hardware and software alternatives available to users and recommend appropriate choices.
• Requires physically lifting and moving equipment short distances.
• Required to be on call as needed.
• May be contacted by phone, and/or email. May receive up to 3-4 calls a week.
• Perform other job-related duties as assigned.

QUALIFICATIONS:

• Knowledge of LAN/WAN networking systems and concepts.
• Proficient in Microsoft software.
• Knowledgeable with WAN connectivity.
• Excellent hardware and software troubleshooting skills.
• Successful completion of Health Care Sanctions background check.
• Excellent problem solving and organization skills.
• Ability to communicate technical information to users in concise understandable terms.
• Must be able to maintain and preserve information of a highly confidential nature.
• Ability to work as a team member in a high paced environment.
• Possess strong oral and written skills.

EDUCATION/EXPERIENCE:

• Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar.
• A+ Certification.
• Minimum 2 years related systems experience preferred.
• N+ Certification.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin