IT Help Desk Support

Bethany-Children; Bethany (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

Bethany Children's Health Center in Bethany, OK, seeks a Help Desk Technician to provide friendly end-user support for PC applications and hardware, diagnose problems, and optimize resolutions for the best experience.

The ideal candidate has a service-oriented mindset, strong technical fundamentals, and can troubleshoot under pressure. 1–3 years IT support experience and a related degree or certifications are preferred; on-call duties may apply.

Qualifications

• Bachelor’s degree or associate in related field preferred.
• Entry level understanding of Information Systems and computers.

Responsibilities

• Provide effective customer service and technical support for end-users.
• Install computer peripherals, hardware, and software for end-users.
• Document, track, and monitor requests.
• Participate in on-call rotation and after-hours maintenance windows.
• Run diagnostic programs, isolate problems, and implement solutions.
• Write training manuals and create knowledge base articles.
• Perform additional duties as assigned in support of departmental operations.

Skills

Customer service

Technical troubleshooting

Documentation

Communication

Education

Bachelor’s degree or associate in related field preferred

Entry level understanding of Information Systems and computers

Job description

The Help Desk Technician will provide friendly customer support to end users for PC applications and hardware to diagnose problems and optimize resolutions for the best end-user experience. The ideal candidate demonstrates strong technical fundamentals, a service-oriented mindset, and the ability to troubleshoot under pressure.DutyPercent of TimeEndpoint SupportProvide effective customer service and technical support for end-usersInstall computer peripherals, hardware, and software for end-users60%Ticket Management and AvailabilityDocument, track, and monitor requestsParticipate in on call rotation and after-hours maintenance windows as required10%Technical TroubleshootingRun diagnostic programs, isolate problems, and implement solutions15%DocumentationWrite training manualsCreate knowledge base articles10%Other duties as assignedPerform additional responsibilities as assigned in support of departmental operations.5%Education:Bachelor’s degree or associate in related field preferred. Entry level understanding of Information Systems and computers.Experience:1-3 years’ experience in IT Support or related field preferred.License/Certification/Credential:Appropriate certifications.About UsOur work begins where we are all equal - at the heart.Bethany Children’s Health Center (formerly The Children’s Center Rehabilitation Hospital) located in Bethany, Oklahoma is an innovative leader in the field of pediatric rehabilitation and 24-hour complex care. The ACHC accredited hospital offers inpatient and outpatient services for children (ages 0-21) and is the only inpatient pediatric rehabilitation facility in Oklahoma. Our CARF accredited multidisciplinary team works with patients and their families to maximize the patient’s physical and cognitive potential, and ensure the family has the training and resources needed for a smooth transition from hospital to home.In order to maximize the potential of every child, we must maximize the potential of every employee. We are committed to providing staff with the physical, emotional, spiritual, financial and mental resources necessary to achieve their potential and meet our standards of excellence. BCHC offers competitive compensation, benefits, state-of-the-art equipment and wellness programs. Opportunities for professional growth include in-service training, leadership development, tuition reimbursement and scholarships.**Due to the nature of our pediatric services, this organization’s positions are classified as safety-sensitive roles. Under the Oklahoma Medical Marijuana Use and Patient Protection Act (OMMA), a safety sensitive position is defined as any job that includes tasks or duties that the employer believes could affect the safety and health of the employee performing the task or others. This statute allows Bethany Children’s Health Center to refuse to hire an applicant or discharge an employee in a safety-sensitive position, who tests positive for marijuana even if the applicant or employee holds a valid Oklahoma medical marijuana license.