Help Desk Technician - End-User Support & Troubleshooting

Bethany-Children; Bethany (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

Bethany Children's Health Center in Bethany, OK, seeks a Help Desk Technician to provide friendly end-user support for PC applications and hardware, diagnose problems, and optimize resolutions for the best experience.

The ideal candidate has a service-oriented mindset, strong technical fundamentals, and can troubleshoot under pressure. 1–3 years IT support experience and a related degree or certifications are preferred; on-call duties may apply.

Qualifications

• Bachelor’s degree or associate in related field preferred.
• Entry level understanding of Information Systems and computers.

Responsibilities

• Provide effective customer service and technical support for end-users.
• Install computer peripherals, hardware, and software for end-users.
• Document, track, and monitor requests.
• Participate in on-call rotation and after-hours maintenance windows.
• Run diagnostic programs, isolate problems, and implement solutions.
• Write training manuals and create knowledge base articles.
• Perform additional duties as assigned in support of departmental operations.

Skills

Customer service

Technical troubleshooting

Documentation

Communication

Education

Bachelor’s degree or associate in related field preferred

Entry level understanding of Information Systems and computers

Job description

Bethany Children's Health Center in Bethany, OK, seeks a Help Desk Technician to provide friendly end-user support for PC applications and hardware, diagnose problems, and optimize resolutions for the best experience.

The ideal candidate has a service-oriented mindset, strong technical fundamentals, and can troubleshoot under pressure. 1–3 years IT support experience and a related degree or certifications are preferred; on-call duties may apply.