Growth-Oriented Inbound Service Appointment Specialist

Pat Lobb Toyota of McKinney; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent earning potential

Ongoing company-wide training

Growth opportunities

Professional, enthusiastic and support

Medical, Dental, Vision, & Life Ins.

Supplemental Disability, Accident, etc

401(k) plan with employer matching

Job summary

Pat Lobb Toyota of McKinney is seeking a Business Development Center Representative to handle incoming sales calls, build relationships with customers, and schedule service appointments. The role interacts daily with the BDC Manager, Service Advisors, and support staff to ensure a seamless customer experience.

Ideal candidates will have strong communication skills, a background in customer service or telemarketing, and the ability to manage multiple tasks with excellent follow-up.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy; strong organizational and follow-up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem solving skills.

Responsibilities

• Receiving inbound phone calls and leads.
• Identifying the client's needs and scheduling appointments.
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc.
• Contacting clients prior to appointment date to confirm appointment.
• Following up post visit to ensure customer satisfaction.

Job description

Pat Lobb Toyota of McKinney is seeking a Business Development Center Representative to handle incoming sales calls, build relationships with customers, and schedule service appointments. The role interacts daily with the BDC Manager, Service Advisors, and support staff to ensure a seamless customer experience.

Ideal candidates will have strong communication skills, a background in customer service or telemarketing, and the ability to manage multiple tasks with excellent follow-up.