BDC SERVICE

Pat Lobb Toyota of McKinney; McKinney (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Excellent earning potential

Ongoing company-wide training

Growth opportunities

Professional, enthusiastic and support

Medical, Dental, Vision, & Life Ins.

Supplemental Disability, Accident, etc

401(k) plan with employer matching

Job summary

Pat Lobb Toyota of McKinney is seeking a Business Development Center Representative to handle incoming sales calls, build relationships with customers, and schedule service appointments. The role interacts daily with the BDC Manager, Service Advisors, and support staff to ensure a seamless customer experience.

Ideal candidates will have strong communication skills, a background in customer service or telemarketing, and the ability to manage multiple tasks with excellent follow-up.

Qualifications

• Excellent oral, written and interpersonal communication skills.
• Extensive customer service, sales, or telemarketing background.
• Computer literacy; strong organizational and follow-up skills.
• Ability to read and comprehend instructions and information.
• Excellent problem solving skills.

Responsibilities

• Receiving inbound phone calls and leads.
• Identifying the client's needs and scheduling appointments.
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc.
• Contacting clients prior to appointment date to confirm appointment.
• Following up post visit to ensure customer satisfaction.

Job description

Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Service Department.

The BDC Representative interacts daily with the BDC Manager, Service Advisors, support staff and customers.

Responsibilities

• Receiving inbound phone calls and leads
• Identifying the client's needs and scheduling appointments
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits Offered

• Excellent earning potential
• Ongoing company-wide training
• Growth opportunities
• Professional, enthusiastic and supportive working environment.
• Company benefits include - Medical, Dental, Vision, & Life Insurance; Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available.
• 401(k) plan with employer matching.

AboutUs

At Pat Lobb Toyota of McKinney, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Pat Lobb Toyota is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
We are one of the fastest growing Toyota dealerships in north Texas. Currently looking for experienced candidates with a proven track record in the automotive industry, an impeccable reputation, and a commitment to customer service at the highest level.