Growth-Oriented General Manager, HVAC & Plumbing

B. Carlson Heating, Air Conditioning & Plumbing; Albuquerque (NM); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Pet Insurance and more…

401k with 4% company match

PTO, Paid Holidays, Paid Wellness Time

Paid Parental Leave

Company vehicle allowance

Job summary

B Carlson Heating, Cooling, & Plumbing in Albuquerque, NM is seeking a General Manager to lead the branch, inspire the team, and elevate performance across HVAC, plumbing, and service departments. You will foster accountability, develop leaders, and build a culture focused on customer excellence and growth.

The role requires multi-department leadership experience, strong P&L acumen, and a track record of coaching teams in a fast-paced home-services environment.

Qualifications

• 5+ years of Operations Manager, General Manager, or senior leadership experience.
• Past leadership of multiple departments and large teams.
• Strong understanding of P&L management, budgeting, and operational performance.
• Experience in a fast-paced, entrepreneurial environment.

Responsibilities

• Lead the overall branch operation across HVAC, Plumbing, Customer Service, Dispatch, Tech / Install teams.
• Build and maintain a high-performing leadership team focused on accountability, employee development, and results.
• Create a strong culture through daily huddles, team meetings, 1:1s, coaching, and employee engagement.
• Partner with Recruiting to ensure strong hiring pipelines across all departments.
• Ensure all service, sales, installation, and operational processes are followed consistently.
• Review daily pace reports, KPIs, department scorecards, and branch financials to identify opportunities and challenges.
• Manage the P&L and ensure departments are meeting revenue, margin, and efficiency goals.
• Maintain strong customer satisfaction, online reviews, and NPS performance.
• Resolve escalated customer concerns quickly and professionally.
• Partner with leadership on pricing, budgeting, vendor relationships, staffing, and growth initiatives.
• Oversee branch meetings, daily huddles, and weekly department meetings to ensure teams stay aligned and focused.
• Develop future leaders and build a management pipeline for long-term success.
• Champion the B Carlson brand and help create an outstanding experience for both employees and customers.

Skills

Leadership

P&L management

Budgeting

KPIs

Customer focus

Communication

Problem-solving

Coaching

Education

High School Diploma or GED

Bachelor's Degree in Business or related field

Tools

ServiceTitan

Excel

Word

Job description

B Carlson Heating, Cooling, & Plumbing in Albuquerque, NM is seeking a General Manager to lead the branch, inspire the team, and elevate performance across HVAC, plumbing, and service departments. You will foster accountability, develop leaders, and build a culture focused on customer excellence and growth.

The role requires multi-department leadership experience, strong P&L acumen, and a track record of coaching teams in a fast-paced home-services environment.