Growth-Oriented Customer Service Specialist (Onsite)

NMP WATER SYSTEMS LLC; Saddle Brook (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

NMP Water Systems LLC in Saddle Brook, NJ is seeking a dependable Customer Service Representative to join our growing team onsite. You’ll answer inquiries, schedule service, document interactions in our CRM, and help customers understand next steps.

This role emphasizes attitude, training, and owning your work as you grow into leadership opportunities. We value clear communication, organization, and teamwork.

Qualifications

• Friendly and professional communication with customers.
• Ability to stay organized and detail oriented.
• Willingness to learn and grow within the company.
• Experience in customer service is a plus, not required.

Responsibilities

• Answer incoming customer calls, texts, emails, and online inquiries.
• Schedule service, installation, and consultation appointments.
• Help customers understand their service needs and determine the appropriate next step.
• Review customer history and equipment information.
• Accurately document customer interactions in our CRM.
• Follow up with customers and leads to ensure nothing falls through the cracks.
• Coordinate with technicians, sales consultants, and the operations team.

Skills

Customer service

Communication

Organization

Dependability

Teamwork

Trainability

Tools

CRM software

Microsoft Office

Job description

NMP Water Systems LLC in Saddle Brook, NJ is seeking a dependable Customer Service Representative to join our growing team onsite. You’ll answer inquiries, schedule service, document interactions in our CRM, and help customers understand next steps.

This role emphasizes attitude, training, and owning your work as you grow into leadership opportunities. We value clear communication, organization, and teamwork.