Customer Support Specialist — Water Service & Scheduling

Culligan; New York, Northern (NY, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Training & development

Medical insurance

Dental insurance

Vision insurance

401K retirement with company match

Vacation, paid time off

Company-paid training

Employee discounts for Culligan inHome

Eligibility for annual recognition and

Job summary

Culligan Water is seeking an experienced and customer-oriented Customer Service Representative to join our team in New York. You will process orders, resolve inquiries, and support customers' ongoing needs with strong organization and interpersonal skills.

The ideal candidate has at least 2 years in customer service, excellent time management, and proficiency with Microsoft Office. This on-site role offers employee discounts, health and retirement benefits, and opportunities for training and

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of experience in a customer service role.
• Excellent time management and organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong verbal and written communication skills.

Responsibilities

• Handle order processing, customer account management, and issue resolution with accuracy and efficiency.
• Build strong customer relationships to support sales and service goals.
• Schedule service appointments and delivery orders.
• Coordinate with service and operations teams to ensure seamless scheduling and service delivery.
• Reach out to customers to schedule additional services or promote maintenance plans.
• Escalate unresolved issues to the appropriate department for further review and resolution.

Skills

Customer service experience

Time management

Organizational skills

Verbal and written communication

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Culligan Water is seeking an experienced and customer-oriented Customer Service Representative to join our team in New York. You will process orders, resolve inquiries, and support customers' ongoing needs with strong organization and interpersonal skills.

The ideal candidate has at least 2 years in customer service, excellent time management, and proficiency with Microsoft Office. This on-site role offers employee discounts, health and retirement benefits, and opportunities for training and