Growth-Oriented COO: Scale Ops, Accelerate Sales

BATHS R US; Cleveland (OH); On-site; USD 180,000 - 280,000; Full time

Job summary

Baths R Us is seeking a Chief Operating Officer to join our executive leadership team and drive growth across operations and sales. You will lead multiple departments, coach leaders, and align performance with company goals.

The role requires hands-on execution, a strong emphasis on KPIs, profitability, and customer experience. Relocation assistance is available, and the COO will partner with ownership to expand into new markets.

Qualifications

• 10+ years of progressive leadership experience in Operations, Sales, General Management, or a closely related field.
• Significant experience leading both sales-driven and operational teams.
• Previous experience as a COO, President, VP of Operations, General Manager, Regional Executive, or similar senior leadership role.
• Proven experience scaling a growing organization and developing the infrastructure needed to support growth.
• Strong understanding of sales KPIs, forecasting, conversion metrics, compensation structures, and sales accountability.
• Strong financial and business acumen, including experience with budgets, P&Ls, margins, forecasting, and profitability.
• Demonstrated ability to develop leaders and hold teams accountable to measurable results.
• Experience implementing processes, systems, KPIs, and performance-management structures.
• Ability to use data to identify problems and make sound business decisions.
• Excellent communication, leadership, and organizational skills.
• A high sense of urgency and willingness to take ownership of results.
• Ability to balance strategic thinking with hands-on execution.

Responsibilities

• Lead and oversee day-to-day business operations across multiple departments and locations.
• Provide leadership, direction, and accountability to Sales, Operations, Marketing and other key department leaders.
• Drive company revenue, profitability, operational efficiency, and customer experience.
• Develop and manage company-wide KPIs, scorecards, goals, and performance expectations.
• Analyze sales performance, including lead conversion, close rates, average ticket, revenue, margins, and individual and team performance.
• Partner with Sales leadership to strengthen sales processes, coaching, accountability, and overall production.
• Improve operational processes from the initial customer experience through project completion.
• Identify bottlenecks, inefficiencies, and performance gaps and implement practical solutions.
• Build scalable systems and processes that support continued company growth.
• Ensure departments communicate effectively and operate as one organization rather than independent silos.
• Develop and mentor managers and department leaders while reinforcing a strong culture of accountability.
• Participate in budgeting, forecasting, workforce planning, and strategic business planning.
• Monitor financial and operational performance and take action when results are not meeting expectations.
• Help establish short- and long-term company goals and ensure leaders execute against them.
• Support expansion into new markets and help ensure new locations are operationally successful.
• Maintain a strong focus on customer satisfaction, quality, efficiency, and profitability.

Skills

Leadership

Operations

Sales

General Management

KPIs

Forecasting

Budgets

P&L

Data-driven

Communication

Job description

Baths R Us is seeking a Chief Operating Officer to join our executive leadership team and drive growth across operations and sales. You will lead multiple departments, coach leaders, and align performance with company goals.

The role requires hands-on execution, a strong emphasis on KPIs, profitability, and customer experience. Relocation assistance is available, and the COO will partner with ownership to expand into new markets.