Chief Operating Officer

BATHS R US; Cleveland (OH); On-site; USD 180,000 - 280,000; Full time

Job summary

Baths R Us is seeking a Chief Operating Officer to join our executive leadership team and drive growth across operations and sales. You will lead multiple departments, coach leaders, and align performance with company goals.

The role requires hands-on execution, a strong emphasis on KPIs, profitability, and customer experience. Relocation assistance is available, and the COO will partner with ownership to expand into new markets.

Qualifications

• 10+ years of progressive leadership experience in Operations, Sales, General Management, or a closely related field.
• Significant experience leading both sales-driven and operational teams.
• Previous experience as a COO, President, VP of Operations, General Manager, Regional Executive, or similar senior leadership role.
• Proven experience scaling a growing organization and developing the infrastructure needed to support growth.
• Strong understanding of sales KPIs, forecasting, conversion metrics, compensation structures, and sales accountability.
• Strong financial and business acumen, including experience with budgets, P&Ls, margins, forecasting, and profitability.
• Demonstrated ability to develop leaders and hold teams accountable to measurable results.
• Experience implementing processes, systems, KPIs, and performance-management structures.
• Ability to use data to identify problems and make sound business decisions.
• Excellent communication, leadership, and organizational skills.
• A high sense of urgency and willingness to take ownership of results.
• Ability to balance strategic thinking with hands-on execution.

Responsibilities

• Lead and oversee day-to-day business operations across multiple departments and locations.
• Provide leadership, direction, and accountability to Sales, Operations, Marketing and other key department leaders.
• Drive company revenue, profitability, operational efficiency, and customer experience.
• Develop and manage company-wide KPIs, scorecards, goals, and performance expectations.
• Analyze sales performance, including lead conversion, close rates, average ticket, revenue, margins, and individual and team performance.
• Partner with Sales leadership to strengthen sales processes, coaching, accountability, and overall production.
• Improve operational processes from the initial customer experience through project completion.
• Identify bottlenecks, inefficiencies, and performance gaps and implement practical solutions.
• Build scalable systems and processes that support continued company growth.
• Ensure departments communicate effectively and operate as one organization rather than independent silos.
• Develop and mentor managers and department leaders while reinforcing a strong culture of accountability.
• Participate in budgeting, forecasting, workforce planning, and strategic business planning.
• Monitor financial and operational performance and take action when results are not meeting expectations.
• Help establish short- and long-term company goals and ensure leaders execute against them.
• Support expansion into new markets and help ensure new locations are operationally successful.
• Maintain a strong focus on customer satisfaction, quality, efficiency, and profitability.

Skills

Leadership

Operations

Sales

General Management

KPIs

Forecasting

Budgets

P&L

Data-driven

Communication

Job description

NATIONWIDE SEARCH – RELOCATION ASSISTANCE AVAILABLE

Baths R Us is seeking an experienced, results-driven Chief Operating Officer to join our executive leadership team and help lead the company through its next stage of growth. The ideal candidate brings a strong background in both Operations and Sales and knows how to build structure, strengthen leadership, improve performance, and scale a fast-moving organization.

Successful candidate will be comfortable moving between high-level strategy and day-to-day execution - reviewing company performance, coaching leaders, identifying operational gaps, strengthening sales results, and ensuring departments work together toward shared goals.

What You Will Do

• Lead and oversee day-to-day business operations across multiple departments and locations.
• Provide leadership, direction, and accountability to Sales, Operations, Marketing and other key department leaders.
• Drive company revenue, profitability, operational efficiency, and customer experience.
• Develop and manage company-wide KPIs, scorecards, goals, and performance expectations.
• Analyze sales performance, including lead conversion, close rates, average ticket, revenue, margins, and individual and team performance.
• Partner with Sales leadership to strengthen sales processes, coaching, accountability, and overall production.
• Improve operational processes from the initial customer experience through project completion.
• Identify bottlenecks, inefficiencies, and performance gaps and implement practical solutions.
• Build scalable systems and processes that support continued company growth.
• Ensure departments communicate effectively and operate as one organization rather than independent silos.
• Develop and mentor managers and department leaders while reinforcing a strong culture of accountability.
• Participate in budgeting, forecasting, workforce planning, and strategic business planning.
• Monitor financial and operational performance and take action when results are not meeting expectations.
• Help establish short- and long-term company goals and ensure leaders execute against them.
• Support expansion into new markets and help ensure new locations are operationally successful.
• Maintain a strong focus on customer satisfaction, quality, efficiency, and profitability.

What We Are Looking For

We are looking for an experienced executive who is a builder, operator, and leader - not someone who simply maintains existing processes.

• 10+ years of progressive leadership experience in Operations, Sales, General Management, or a closely related field.
• Significant experience leading both sales-driven and operational teams.
• Previous experience as a COO, President, VP of Operations, General Manager, Regional Executive, or similar senior leadership role.
• Proven experience scaling a growing organization and developing the infrastructure needed to support growth.
• Strong understanding of sales KPIs, forecasting, conversion metrics, compensation structures, and sales accountability.
• Strong financial and business acumen, including experience with budgets, P&Ls, margins, forecasting, and profitability.
• Demonstrated ability to develop leaders and hold teams accountable to measurable results.
• Experience implementing processes, systems, KPIs, and performance-management structures.
• Ability to use data to identify problems and make sound business decisions.
• Excellent communication, leadership, and organizational skills.
• A high sense of urgency and willingness to take ownership of results.
• Ability to balance strategic thinking with hands-on execution.

Industry Experience

Home improvement, remodeling, construction, in-home sales, or another high-growth consumer service industry is strongly preferred. Experience from adjacent industries such as roofing, windows, HVAC, restoration, solar, or similar home services may also translate well.

Who Will Be Successful Here

• You love building structure in a growing organization.
• You are highly competitive and results oriented.
• You understand that strong sales and strong operations must work together.
• You do not shy away from difficult conversations or accountability.
• You can coach leaders while still holding them responsible for results.
• You make decisions based on data rather than assumptions.
• You can identify a problem, develop a solution, and drive it through implementation.
• You are comfortable operating in a fast-paced entrepreneurial environment.
• You want to have a meaningful impact on the direction and growth of a company.

Location & Relocation

This is an on-site executive leadership position based in the Cleveland, Ohio area. The COO will work closely with ownership and the executive leadership team and is expected to maintain a regular presence at our Cleveland-area headquarters.

We are conducting a nationwide search and welcome highly qualified candidates from outside Northeast Ohio. Relocation assistance is available for the right candidate.

About Baths R Us

Baths R Us is a growing home-improvement company specializing in bathroom remodeling. Our focus is delivering an exceptional customer experience while building a scalable organization centered around strong people, processes, performance, and accountability.

As we continue to grow, we are looking for an experienced operational leader who can strengthen our organization, develop our leadership team, improve performance, and position Baths R Us for the next level of growth.

Why Join Baths R Us?

This is an opportunity to take on a highly influential executive leadership role within a growing company. The COO will have the ability to directly impact company strategy, operations, sales performance, leadership development, profitability, and future expansion.