Growth-Oriented COO - Multi-Unit QSR Operations Leader

Leap Brands; Atlanta (GA); On-site; USD 200,000 - 360,000; Full time

Job summary

Leap Brands is seeking a Chief Operating Officer to lead day-to-day restaurant operations across a growing multi-unit portfolio. You will build and lead field leadership, establish rigorous operating rhythms, and drive improvements in profitability, guest experience, and unit economics.

A track record of scaling, P&L ownership, and franchise collaboration is essential. You will partner with ownership and the executive team to set operating plans, budgets, and growth priorities, while developing

Qualifications

• Significant senior operations leadership experience within QSR or multi-unit formats.
• Experience overseeing a large portfolio across markets and substantial P&L responsibility.
• Proven track record scaling a business through aggressive unit growth and franchisor/franchisee collaboration.

Responsibilities

• Lead and oversee restaurant operations across the organization, including field leadership and general managers.
• Set operating rhythms, KPIs, scorecards, and accountability throughout the field.
• Drive improvements in EBITDA, labor productivity, food cost, guest satisfaction, and unit economics.
• Build scalable structures to support substantial growth and succession planning.
• Recruit, develop, and retain high-performing field leaders while strengthening leadership pipeline.
• Create consistency across markets while maintaining speed and entrepreneurial culture.
• Partner with ownership to set annual operating plans, budgets, priorities, and performance expectations.
• Collaborate with Finance to improve margins and cash flow at the restaurant level.
• Coordinate with Development, HR, Training, Marketing, and Supply Chain to support growth.
• Oversee readiness and execution for new restaurant openings, with scalable systems and SOPs.
• Maintain strong franchisor relationships and ensure brand standards.
• Identify underperforming locations and leaders and implement turnaround plans.
• Foster a culture of accountability where teams understand numbers and outcomes.
• Spend significant time in the field; this is an operating role, not corporate.

Skills

Strategic leadership

Operational excellence

People development

Data-driven decisions

Franchise systems knowledge

Job description

Leap Brands is seeking a Chief Operating Officer to lead day-to-day restaurant operations across a growing multi-unit portfolio. You will build and lead field leadership, establish rigorous operating rhythms, and drive improvements in profitability, guest experience, and unit economics.

A track record of scaling, P&L ownership, and franchise collaboration is essential. You will partner with ownership and the executive team to set operating plans, budgets, and growth priorities, while developing