Collections Call Center Agent

Superior Auto Inc; Indianapolis (IN); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay $18/hr + monthly bonus

No late nights or Sundays

Steady five-day workweek with rotating

Health, vision, dental benefits

Growth opportunities in a new dept

Descripción de la vacante

Superior Auto Inc. in Indianapolis, IN is seeking a Collections Call Center Agent to support our store locations with professional, customer-focused service.

On-site at our North Indianapolis Call Center, you’ll make outbound collections calls, conduct welcome calls, and participate in outreach campaigns while following compliant scripts and maintaining quality standards. You will join a growing department that values growth and teamwork, offering a steady five-day schedule with alternating

Formación

• Strong communication and customer service skills.
• Ability to follow scripts and maintain compliance.
• Ability to work in a team and independently.

Responsabilidades

• Make timely outbound collections calls to customers for store locations.
• Conduct welcome calls to new customers and start their journey with Superior Auto.
• Support outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards for accuracy.
• Resolve complex account situations and escalate when needed.
• Provide courteous, customer-focused assistance to build trust.
• Participate in team meetings, coaching sessions, and training.

Conocimientos

Strong communication

Customer service

Teamwork

Independent work

Educación

High school diploma or GED

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Collections Call Center Agent

Indianapolis, IN, US

Collections Call Center Agent

Location: On-site in at our new North Indianapolis Call Center!

Join the Team at Superior Auto!

Are you a strong communicator who enjoys helping people and making a real impact? Superior Auto is looking for a Collections Call Center Representative to support our store locations and deliver exceptional customer service with every call.

In this role, you’ll be the friendly, solutions-focused voice that helps customers stay on track with their accounts—while also supporting stores that need extra collections assistance. If you’re motivated, professional, and ready to grow your skills, we’d love to meet you.

What We Offer

• Competitive pay of $18/hr and monthly incentive based on results.
• No late nights, no Sundays — You’ll have time for life outside of work.
• Steady schedule — Five-day workweek, alternating Saturdays with a weekday off.
• Solid benefits including health, vision, dental, and more.
• Growth opportunity — Be part of a new department where you can help shape the future.

What You’ll Do

• Make timely, professional outbound collections calls to customers on behalf of our store locations.
• Conduct welcome calls to new customers and help start their journey with Superior Auto on the right foot.
• Support special outreach projects such as delinquency prevention campaigns.
• Follow compliance scripts and communication standards to ensure accuracy and consistency.
• Solve complex account situations and escal…
• Provide courteous, customer-focused assistance that builds relationships and promotes understanding and trust.
• Participate in team meetings, coaching sessions, and ongoing training.

What We’re Looking For

• High school diploma or GED (preferred but not required).
• Customer service or collections experience (preferred, not required).
• Ability to work both as part of a team and independently.
• Ability to work occasional pre-approved overtime based on call volume.

Superior Auto is an Equal Opportunity Employer