Growth-Oriented Assistant Store Manager

Community Choice Financial Family of Brands; Reno (NV); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Paid training and development

Healthcare options and 401(k)

Discount marketplace and employeeWell-

Job summary

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Reno, NV. The role emphasizes leadership in customer service, daily store operations, and risk management while driving sales and community engagement.

You will oversee staff, ensure accurate POS usage, and support growth through training and performance optimization. This full-time position requires in-person attendance and a strong commitment to compliance and customer care.

Qualifications

• A high school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging partnerships, obtaining referrals, and hosting in-store/community events.
• Maintain office security and closing procedures, including vault/cash drawer management.
• Ensure compliance with Company policies and laws; conduct store audits, create reports, and compile financial data.

Skills

Customer service

Supervisory experience

Communication skills

POS/Microsoft Office proficiency

Driver's license

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Reno, NV. The role emphasizes leadership in customer service, daily store operations, and risk management while driving sales and community engagement.

You will oversee staff, ensure accurate POS usage, and support growth through training and performance optimization. This full-time position requires in-person attendance and a strong commitment to compliance and customer care.