Growth‑Oriented Assistant Store Manager

Community Choice Financial Family of Brands; Magee (IN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand training

Key holder program

Career advancement

Educational reimbursement

Medical insurance

Dental & vision

401(k) plan with company match

Life and AD&D insurance

Disability insurance

Employee assistance program

Discount marketplace

Paid time off

Casual dress code

Job summary

The Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Magee, MS to lead daily store operations and support customers with financial services. You will supervise Customer Service Representatives, drive loan and check cashing transactions, and mentor staff to ensure strong service and compliance.

You’ll manage risk, oversee sales campaigns, and maintain POS data with accuracy while promoting a positive, results-driven environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year’s experience in customer service, sales, or retail.
• Minimum 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Sales experience

Retail experience

Leadership experience

Communication skills

POS system

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

The Community Choice Financial Family of Brands is seeking an Assistant Store Manager in Magee, MS to lead daily store operations and support customers with financial services. You will supervise Customer Service Representatives, drive loan and check cashing transactions, and mentor staff to ensure strong service and compliance.

You’ll manage risk, oversee sales campaigns, and maintain POS data with accuracy while promoting a positive, results-driven environment.