Growth Operations Manager — AI & Process Excellence

L.E.K. Consulting; Boston (MA); Hybrid; USD 115,000 - 130,000; Full time

Job summary

L.E.K. Consulting in Boston or Chicago is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function.

You will partner with the CGO and lead cross-functional initiatives, ensuring disciplined execution, AI-enabled workflows, and efficiency across BD, GTM, content, and events. The role emphasizes process design, reporting, and ongoing improvement, with a hybrid work model and a strong focus on data-driven decisions.

Qualifications

• 6-9 years of experience in operations, program management, marketing operations, or a PMO capacity in professional services or B2B
• Demonstrable experience implementing AI or automation tools in a marketing, sales, or operations context
• Strong project management skills and ability to hold multiple workstreams simultaneously without losing accuracy or urgency
• Data-literate: comfortable with dashboards, reporting logic, and performance frameworks
• Excellent written and verbal communication skills, including ability to produce clean, executive-ready materials
• Collaborative and low-ego: effective at supporting others without needing to own all work product, process and outcomes
• Proficiency with Salesforce (or comparable CRM), project management tools (Wrike or similar), and Microsoft Office
• Bachelor's degree required

Responsibilities

• Serve as the operational right hand to the CGO: own intake, prioritization, and tracking of cross-functional growth initiatives
• Manage the operating cadence of the US Growth function, including leadership meetings, planning cycles, and cross-team coordination
• Support the GTM Lead, Digital Marketing Lead, and BD leads on process design, reporting, and operational standards (e.g. content production and promotion process and tools, attribution reporting, overall performance reporting, annual GTM planning, etc.)
• Act as escalation point for prioritization and sequencing conflicts across teams
• Drive AI and automation adoption across the Growth function, identifying and implementing tools that reduce manual effort and improve output quality
• Partner with the CGO to define and continuously improve the operational infrastructure of the function: workflows, intake processes, SLAs, and activation standards
• Train teams on AI-enabled tools and build adoption habits across BD, GTM, content, and events
• Benchmark the function's use of technology and identify gaps relative to best practice
• Support Digital Marketing Lead on CRM data integrity, reporting frameworks, and dashboard production
• Produce executive-ready performance summaries and adhoc analysis for CGO and leadership audiences
• Lead or co-lead special projects assigned by the CGO, ranging from annual planning to organizational design work
• Identify patterns across Growth function data and surface insights that inform prioritization
• Support budget tracking, vendor invoice management, and financial reconciliation for the Growth function in partnership with the CGO, finance and other Growth function leads
• Maintain spend tracking and flag variances or risks to budget owners in a timely manner

Skills

Operations experience

AI/automation

Project management

Data dashboards

CRM (Salesforce)

MS Office

Education

Bachelor's degree

Tools

Salesforce

Wrike

Microsoft Office

Job description

L.E.K. Consulting in Boston or Chicago is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function.

You will partner with the CGO and lead cross-functional initiatives, ensuring disciplined execution, AI-enabled workflows, and efficiency across BD, GTM, content, and events. The role emphasizes process design, reporting, and ongoing improvement, with a hybrid work model and a strong focus on data-driven decisions.