Growth Operations Lead: AI-Driven Growth

L.E.K. Consulting; Chicago (IL); Hybrid; USD 115,000 - 130,000; Full time

Job summary

L.E.K. Consulting is recruiting a Growth Operations Manager to serve as the operational backbone of our US commercial growth function.

You will work closely with the Chief Growth Officer and support the GTM Lead, Digital Marketing Lead, and three BD leads to ensure the function runs with precision and efficiency. In this fast-paced role, you will drive AI-enabled workflows, design processes, and manage cross-functional initiatives.

Qualifications

• 6-9 years of experience in operations, program management, marketing operations, or a PMO capacity in professional services or B2B.
• Demonstrable experience implementing AI or automation tools in a marketing, sales, or operations context.
• Strong project management skills and ability to hold multiple workstreams simultaneously without losing accuracy or urgency.
• Data-literate: comfortable with dashboards, reporting logic, and performance frameworks.
• Excellent written and verbal communication skills, including ability to produce clean, executive-ready materials.
• Collaborative and low-ego: effective at supporting others without needing to own all work product, process and outcomes.

Responsibilities

• Serve as the operational right hand to the CGO: own intake, prioritization, and tracking of cross-functional growth initiatives.
• Manage the operating cadence of the US Growth function, including leadership meetings, planning cycles, and cross-team coordination.
• Support the GTM Lead, Digital Marketing Lead, and BD leads on process design, reporting, and operational standards (e.g. content production and promotion process and tools, attribution reporting, overall performance reporting, annual GTM planning, etc.).
• Act as escalation point for prioritization and sequencing conflicts across teams.
• Drive AI and automation adoption across the Growth function, identifying and implementing tools that reduce manual effort and improve output quality.
• Partner with the CGO to define and continuously improve the operational infrastructure of the function: workflows, intake processes, SLAs, and activation standards.
• Train teams on AI-enabled tools and build adoption habits across BD, GTM, content, and events.
• Benchmark the function's use of technology and identify gaps relative to best practice.
• Produce executive-ready performance summaries and adhoc analysis for CGO and leadership audiences.
• Lead or co-lead special projects assigned by the CGO, ranging from annual planning to organizational design work.

Skills

Operations experience

AI/automation experience

Project management

Data literacy

Communication skills

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Wrike

Microsoft Office

Job description

L.E.K. Consulting is recruiting a Growth Operations Manager to serve as the operational backbone of our US commercial growth function.

You will work closely with the Chief Growth Officer and support the GTM Lead, Digital Marketing Lead, and three BD leads to ensure the function runs with precision and efficiency. In this fast-paced role, you will drive AI-enabled workflows, design processes, and manage cross-functional initiatives.