Growth Operations Manager – US Growth

LEK; Boston (MA); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer contribution

HSA contributions

Paid time off

Job summary

L.E.K. Consulting is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function. This high-impact role requires a sharp, organized operator who thrives at the intersection of process design, AI-enabled workflows, and cross-functional execution.

You will work closely with the CGO and support the GTM Lead, Digital Marketing Lead, and three BD leads to keep the function running with precision. A hybrid work model and close collaboration are expected.

Qualifications

• The right candidate is a high-performing operator with strong analytical instincts and enthusiasm for AI tools.
• Experience in operations, program management, marketing operations, or a PMO capacity in professional services or B2B.
• Strong project management skills and ability to manage multiple workstreams simultaneously.

Responsibilities

• Own intake, prioritization, and tracking of cross-functional growth initiatives.
• Manage the operating cadence of the US Growth function, including leadership meetings and planning cycles.
• Design, report, and set operational standards for content production, promotion tools, attribution, and dashboards.
• Drive AI/automation adoption across the Growth function and define the operational infrastructure.

Skills

Analytical thinking

Cross-functional collaboration

Project management

Data-driven decision making

CRM familiarity

Salesforce experience

Wrike or similar PMO tools

Microsoft Office

Education

Bachelor's degree

Tools

Salesforce

Wrike

Microsoft Office

Job description

L.E.K. Consulting is a premier global strategy consulting firm that partners with clients to solve their most critical business challenges and deliver high-impact outcomes. We bring deep industryexpertiseand rigorous, evidence-based insight to global corporations, growthcompaniesand private equity investors, helping them turn strategy into action.

How do we deliver impact?It’sthe people. We hire exceptional individuals and invest in their growth through hands-on client work, close collaboration and a culture of ownership,inclusionand continuous learning. Across every level, curiosity unites us andchallenge excitesus.

Founded more than 40 years ago, L.E.K. employs more than 2,200 professionals worldwide and is consistently recognized as one of the industry's best firms to work for. For more information, visit lek.com.

Overview of Role

L.E.K. Consulting is hiring a Growth Operations Manager to serve as the operational backbone of our US commercial growth function. This is a high-impact role for a sharp,organized, and commercially curious operator who thrives at the intersection of process design, AI-enabled workflows, and cross-functional execution.

You will work closely with the Chief Growth Officer and support the GTM Lead, Digital Marketing Lead, and three BD leads to keep the function running with precision. Think of thisrole assomeone who makes things happen, holds the function accountable to its operating rhythms, and brings relentless focus on efficiency and improvement.

Key responsibilites

Operations andprogrammanagement

• Serve as the operational right hand to the CGO: own intake,prioritization, and tracking of cross-functional growth initiatives
• Manage the operating cadence of the US Growth function, including leadership meetings, planning cycles, and cross-team coordination
• Support the GTM Lead, Digital Marketing Lead, and BD leads on process design, reporting, and operational standards(e.g.content production and promotionprocess and tools, attribution reporting, overall performance reporting,annual GTM planning, etc.)
• Act as escalation point forprioritizationand sequencing conflicts across teams

AI and process improvement

• Drive AI and automation adoption across the Growth function,identifyingand implementing tools that reduce manual effort and improve output quality
• Partner with the CGO to define and continuously improve the operational infrastructure of the function: workflows, intake processes, SLAs, and activation standards
• Train teams on AI-enabled tools and build adoption habits across BD, GTM, content, and events
• Benchmark the function's use of technology andidentifygapsrelativeto best practice

Reporting and special projects

• Support Digital Marketing Lead on CRMdataintegrity, reporting frameworks, and dashboard production
• Produce executive-ready performance summaries and ad hoc analysis for CGO and leadership audiences
• Lead or co-lead special projects assigned by the CGO, ranging from annual planning toorganizationaldesign work
• Identifypatterns across Growth function data and surface insights that informprioritization

Budget stewardship and vendor operations

• Support budget tracking, vendor invoice management, and financial reconciliation for the Growth function in partnership with the CGO,financeand other Growth function leads
• Maintain spend tracking and flag variances or risks to budget ownersin a timely manner

Qualifications

The right candidate is a high-performing operator with strong analytical instincts, genuine enthusiasm for AI tools, and the maturity to work effectively with senior stakeholders.

• 6–9years of experience in operations,programmanagement, marketing operations, or aPMOcapacity in professional services or B2B
• Demonstrable experience implementing AI or automation tools in a marketing, sales, or operations context
• Strong project management skills and ability to hold multiple workstreams simultaneously without losing accuracy or urgency
• Data-literate: comfortable with dashboards, reporting logic, and performance frameworks
• Excellent written and verbal communication skills, including ability to produce clean, executive-ready materials
• Collaborative andlow-ego: effective at supporting others without needing to ownallworkproduct,processand outcomes
• Proficiencywith Salesforce (or comparable CRM), project management tools (Wrike or similar), and Microsoft Office
• Bachelor's degreerequired

Additional Information

• The expected base salary range for this position is $115,000- $130,000 annually. Actual compensation will be determined based on experience, qualifications, skills, and location. This position may also be eligible for discretionary bonus and a comprehensive benefits package.
• L.E.K. Consulting offers a competitive total rewards package including medical, dental, vision, life and disability insurance, 401(k) with employer contribution, HSA contributions (where applicable), paid time off, and other firm-sponsored benefits.
• This role is based in either our Boston or Chicago office and follows our hybrid work model for U.S. offices. We require employees to be in their assigned home office Tuesday, Wednesday, and Thursday each week, as well as the first Friday of each month.
• Applicants must be legally authorized to work in the United States on a permanent basis without the need for employer sponsorship. Unfortunately, we are unable to consider candidates requiring visa sponsorship, including but not limited to H-1B, TN, F-1 (OPT/CPT/STEM), or other work authorization.
• L.E.K. Consulting is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
• In accordance with applicable state and local laws, we will provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances.